Zuper offers a field service management platform that includes work order management, intelligent dispatching, and mobile applications to enhance operational efficiency for service businesses. By automating scheduling and tracking, Zuper reduces paperwork and improves real-time communication, leading to increased employee productivity and better customer experiences.
Funding
$46.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Field service businesses often struggle with inefficient workflows due to manual processes, leading to increased paperwork, scheduling conflicts, and communication breakdowns between field technicians and the office. This disorganization results in reduced employee productivity, poor customer experiences, and ultimately, hindered business growth.
Solution
Zuper offers a comprehensive and adaptable field service management platform designed to streamline operations, enhance customer experiences, and improve employee productivity. The platform automates work order management, intelligent dispatching, and scheduling, while providing mobile applications that enable field technicians to access job details, track progress, and collaborate in real-time. By integrating with popular CRM, accounting, and other business applications, Zuper provides a centralized solution for managing all aspects of field service operations, from initial customer request to final invoicing. The platform's configurable technology adapts to fit various business needs, offering features such as location intelligence, asset management, contract management, and estimate management.
Target Audience
Zuper targets residential, commercial, and enterprise field service businesses across various industries, including cleaning, facilities maintenance, HVAC, plumbing, landscaping, manufacturing, roofing, security, and solar energy.
Features
- Work order management: Create, view, edit, manage, and execute work orders.
- Intelligent dispatching: Automate dispatching with streamlined workflows based on technician skills, availability, and location.
- Field service scheduling: Efficiently plan and schedule work orders with real-time visibility for dispatchers.
- Mobile applications: Equip field technicians with access to job details, progress tracking, and communication tools on their mobile devices.
- Location intelligence: Track technicians in the field to get real-time updates on job status and optimize routes.
- Customer management: Keep track of customer service requests and related details.
- Field service asset management: Manage assets and track maintenance records, including planned preventative maintenance.
- Invoice management: Create, send, and manage invoices with an easy-to-use invoicing solution.
- Contract management: Create contracts for planned, preventative maintenance or other ongoing services.
- Estimate management: Create and send customizable job estimates within minutes.
- App Integrations: Integrates with CRM (HubSpot, Zendesk), accounting (QuickBooks, Xero, Sage), and other apps.