ZOKO provides a platform that integrates WhatsApp and Facebook Messenger for businesses to automate notifications, marketing, and customer support, enhancing engagement through real-time conversations. By synchronizing product catalogs and utilizing AI-driven workflows, ZOKO enables e-commerce merchants to increase sales and improve customer interactions on these messaging platforms.
Funding
$1.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
UVWFFounders
Product
Problem
E-commerce businesses often struggle to manage customer interactions across multiple channels, leading to inefficiencies in customer support, marketing, and sales processes. Managing product catalogs and automating workflows within messaging platforms like WhatsApp and Facebook Messenger can be complex and time-consuming.
Solution
ZOKO provides a unified platform that integrates with WhatsApp and Facebook Messenger, enabling businesses to automate customer support, marketing campaigns, and sales processes. The platform synchronizes product catalogs with WhatsApp, allowing customers to purchase directly within the messaging app. ZOKO's drag-and-drop workflow automation tool, FlowHippo, allows businesses to automate repetitive tasks such as order confirmations and integrate with other apps like Shopify. By providing a centralized interface for managing customer interactions, ZOKO helps businesses enhance customer engagement and drive revenue through real-time conversations.
Target Audience
ZOKO primarily targets e-commerce merchants, particularly those using Shopify, who want to leverage WhatsApp and Facebook Messenger as primary revenue channels and improve customer engagement.
Features
- Synchronization of product catalogs with WhatsApp for in-app sales
- Automated workflows for order confirmations, shipping updates, and abandoned cart recovery
- Integration with Shopify and other e-commerce platforms
- Multi-agent support for collaborative customer service
- WhatsApp broadcast capabilities for personalized marketing campaigns
- Tools for qualifying and converting leads in real-time
- API and webhooks for custom integrations
- Customer tagging and segmentation