Zócalo Health provides a culturally and linguistically aligned whole‑person care model for high‑risk Latino Medicaid members, combining in‑person community health workers (promotoras) with virtual primary‑care physicians and behavioral‑health specialists. The platform offers HIPAA‑compliant telehealth visits, a coordinated care dashboard, and automated gap‑closure workflows that integrate medical, mental‑health, and social‑determinant services for health‑plan reporting and outcome improvement.
Funding
Funding not disclosed
Founders
Product
Problem
High‑risk Latino patients often encounter language barriers, culturally mismatched providers, and fragmented access to medical, behavioral, and social services, leading to delayed care and poorer health outcomes.
Solution
Zócalo Health delivers an integrated whole‑person care model that pairs each member with a culturally and linguistically aligned care team: an in‑person promotora de salud (community health worker), a virtual primary‑care physician, and a virtual behavioral‑health specialist. The promotora conducts outreach through community events, partnerships with local institutions, and direct home visits, establishing trusted relationships and identifying health‑related social needs. Virtual clinicians provide primary, urgent, and behavioral health services via a secure telehealth platform, while the care team coordinates appointments, referrals, and community resources. Care plans are customized to address medical conditions, mental‑health concerns, and social determinants such as housing, nutrition, and childcare, enabling continuous monitoring and timely intervention. The model integrates with health‑plan programs (e.g., CalAIM) to close care gaps and improve population health metrics.
Target Audience
The primary customers are health‑plan administrators and Medicaid programs seeking to serve high‑risk Latino populations, as well as the patients themselves who require coordinated, culturally competent medical and social care.
Features
- In‑person promotora de salud conducting culturally tailored outreach, enrollment, and ongoing support within local neighborhoods
- Secure, HIPAA‑compliant telehealth platform for virtual primary/urgent care and behavioral‑health visits, accessible in Spanish and English
- Integrated care coordination dashboard that tracks medical, mental‑health, and social‑service interventions across the care team
- Automated health‑gap identification and closure workflows aligned with Medicaid CalAIM requirements
- Multilingual patient portal for scheduling, messaging, and accessing educational resources rooted in Latino traditions
- Community partnership network (churches, schools, businesses) for resource referrals and group health events
- Data analytics layer that aggregates utilization and outcome metrics for health‑plan reporting and quality improvement