Zilco
Zilco provides an AI-powered catalog assistant that makes product, inventory, and service listings searchable through a chat interface. The platform syncs data via API, Node.js SDK, or plugins for PrestaShop, WooCommerce, and Shopify, then delivers grounded answers, captures leads, and supports live-chat handoff with analytics for unanswered queries.
- AI Agents
- Artificial Intelligence
- Retail Technology
- Commerce & Shopping
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
E-commerce and catalog-based businesses struggle to make large product and service inventories easily searchable for customers, leading to high support workloads and missed sales opportunities. Traditional site search and FAQ pages often fail to answer specific customer questions about product availability, specifications, or policies.
Solution
Zilco provides an AI-powered catalog assistant that makes product, inventory, and service listings searchable via a chat interface. The platform syncs catalog data through an API, Node.js SDK, or dedicated plugins for PrestaShop, WooCommerce, and Shopify, then embeds a chat widget on the customer's site. The assistant delivers grounded answers based on the synced catalog data, captures leads during conversations, and supports live-chat handoff to human agents when needed. It also includes Site Knowledge functionality for policies and FAQs, plus analytics that track unanswered questions to help businesses improve their self-service content.
Target Audience
Primary customers are e-commerce businesses and catalog-driven organizations using PrestaShop, WooCommerce, or Shopify that want to improve customer self-service and reduce support workload.
Features
- Catalog Sync API and Node.js SDK for custom integrations with any product or inventory database
- Dedicated plugins for PrestaShop, WooCommerce, and Shopify for rapid deployment on major e-commerce platforms
- Embeddable chat widget with grounded answers sourced directly from the synced catalog data
- Lead capture functionality that collects customer information during chat interactions
- Live chat with human handoff capability for seamless escalation from AI to support agents
- Site Knowledge feature that ingests policies and FAQs to expand the assistant's answer coverage
- Analytics dashboard tracking unanswered questions to identify content gaps and improve self-service rates