Zibb offers a unified sales platform that integrates with existing CRM, ERP, and product‑catalog systems to synchronize data and automate routine workflows. Its AI‑driven Copilot and deployable intelligent agents handle tasks such as quote generation, discount approvals, and self‑service transactions, while a conversation‑analytics dashboard provides real‑time KPI, satisfaction, and compliance insights for B2B sales teams.
Funding
Funding not disclosed
Founders
Product
Problem
Sales organizations often rely on disconnected tools and manual processes for lead handling, order entry, and customer follow‑up, resulting in inconsistent contact points, low productivity, and limited visibility into sales performance metrics.
Solution
Zibb provides a unified platform that connects to existing CRM, ERP, and product‑catalog systems to synchronize data and automate routine sales workflows. An AI‑driven Copilot assists representatives by scheduling tasks, approving discounts, generating quotes, locating products, and suggesting response scripts, while intelligent agents can execute autonomous transactions such as invoice re‑issuance or order cancellation. The solution standardizes inbound contact routing through configurable phone numbers, enabling per‑seller or central handling with granular access controls. All conversational data is indexed and fed into a KPI dashboard that surfaces performance indicators, satisfaction scores, contact‑reason trends, and compliance alerts, allowing managers to refine pitches and allocate resources strategically.
Target Audience
The primary customers are B2B sales teams and commercial operations that use CRM/ERP systems and seek to automate routine interactions while gaining actionable insight from conversation data.
Features
- Bi‑directional integration connectors for major CRMs, ERPs, and product‑catalog databases, ensuring real‑time data consistency across sales touchpoints
- AI Copilot that automates task scheduling, discount approval workflows, order creation, quote calculation, product lookup, and provides context‑aware response suggestions
- Deployable intelligent agents capable of handling recurring sales interactions and self‑service requests (e.g., second‑copy invoices, order cancellations) without human intervention
- Configurable contact routing engine supporting individual seller numbers or a central line, with role‑based access to customer records
- Conversation‑analytics dashboard that extracts metrics from call transcripts, including sales‑pitch effectiveness, satisfaction ratings, reason‑code distribution, and misconduct detection
- Training and implementation services to onboard commercial teams and embed the platform into existing sales processes
- Secure API layer with OAuth 2.0 authentication for custom extensions and integration with third‑party analytics tools