Zeko is an AI-powered guest interactions platform that automates communication and service requests for hotels, enhancing operational efficiency and personalizing the guest experience. By streamlining processes from pre-check-in to post-checkout, Zeko helps hotels increase revenue by 15% and reduce costs by 7% through targeted marketing and automation.
Funding
Funding not disclosed
Founders
Product
Problem
Hotels often struggle with inefficient guest communication, leading to increased operational costs and a less personalized guest experience. Manual processes for handling service requests, providing information, and managing feedback consume staff time and can result in delayed responses and missed opportunities for upselling.
Solution
Zeko offers an AI-powered guest interaction platform designed to automate communication and streamline service requests throughout the entire guest journey, from pre-check-in to post-checkout. The platform enables hotels to automate marketing campaigns, offer personalized recommendations, and facilitate seamless communication via a web application accessible through a QR code or WhatsApp link. By automating tasks such as web check-in, room service ordering, and amenity booking, Zeko enhances operational efficiency, reduces costs, and allows staff to focus on delivering a superior guest experience. The platform also includes features for reputation management, loyalty program integration, and a powerful dashboard for managing orders and analyzing guest data.
Target Audience
Zeko targets hotels, resorts, hostels, and vacation homes of all sizes seeking to improve guest communication, enhance operational efficiency, and increase revenue through personalized experiences and automation.
Features
- Web-based application accessible via QR code or WhatsApp, eliminating the need for guests to download an app
- Automated web check-in process for express check-in, including digital ID verification
- Real-time communication with hotel staff through WhatsApp integration
- Integrated platform for ordering room service, booking spa treatments, and accessing hotel amenities
- Personalized recommendations and suggestions based on guest preferences
- Automated marketing campaigns for in-house guests, including coupon discounts and cross-selling opportunities
- Department-wise feedback collection at checkout for reputation management
- Integration with existing PMS systems for seamless workflow
- Powerful dashboard for managing orders, analyzing data, and running in-house marketing campaigns