zeda.ai provides an agentic AI workforce for healthcare and clinical research, automating patient calls, scheduling, EMR integration, and clinical trial recruitment. The platform works with existing systems like Epic and eClinicalWorks, is HIPAA-ready, and can be deployed in days. It unifies frontdesk operations, study management, and patient recruitment into a single, audit-ready pipeline.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare organizations and clinical research sites face significant operational burdens from managing high volumes of patient calls, appointment scheduling, and clinical trial recruitment. These tasks are time-consuming, require manual coordination across multiple systems, and often lead to long hold times, missed calls, and slow patient enrollment, which delays care and study timelines.
Solution
zeda.ai provides an agentic AI workforce that autonomously handles patient communication, scheduling, and clinical trial management. The platform answers every call 24/7, books, reschedules, and cancels appointments, and routes referrals while checking insurance and eligibility in real time. It integrates directly with EMR systems like Epic and eClinicalWorks, reading and writing data directly into the patient chart. For clinical research, zeda.ai manages study workflows, tracks enrollment, and automatically matches and screens patients across multiple active trials. The system is HIPAA-ready, audit-ready, and can be deployed in days, not quarters, with all actions logged and attributable.
Target Audience
Primary customers are healthcare providers, medical practices, and clinical research organizations (CROs) and sites that need to streamline patient communication, scheduling, and trial enrollment while maintaining compliance with EMR and regulatory standards.
Features
- AI-powered frontdesk that answers inbound calls 24/7 with sub-second pickup and no hold time, triaging urgency and escalating to on-call staff when needed
- Real-time EMR integration that reads and writes patient data directly into systems like Epic, eClinicalWorks, and Office Practicum, ensuring chart updates happen instantly
- Autonomous patient scheduling that handles bookings, rescheduling, cancellations, waitlists, and last-minute openings without human intervention
- Referral routing that captures inbound referrals, verifies insurance and eligibility, and directs patients to the appropriate clinic and provider
- Clinical trial management that tracks study milestones, open queries, and site activity, with 21 CFR Part 11 compliance for audit-ready documentation
- Automated patient recruitment that screens calls, pre-qualifies candidates, and auto-matches them to active studies, with live enrollment tracking across multiple sites