ZaveIT provides a cloud‑native, multi‑tenant platform that unifies the entire service lifecycle for managed service providers and IT resellers, covering product definition, automated quoting, provisioning, ticketing, and support. The solution offers modular service catalogs, white‑label self‑service portals, integrated APIs for ERP/CRM connectivity, built‑in automation for backup and vulnerability scanning, and analytics with role‑based security.
Funding
Funding not disclosed
Founders
Product
Problem
Managed Service Providers (MSPs) and IT resellers often rely on disparate tools for quoting, provisioning, billing, and support, which leads to manual hand‑offs, delayed service roll‑outs, and fragmented customer experiences. The lack of a unified automation layer makes it difficult to scale service portfolios quickly while maintaining operational efficiency.
Solution
ZaveIT delivers a cloud‑native platform that consolidates the entire service lifecycle—from product definition and automated quoting to delivery, ticketing, and ongoing support—into a single, multi‑tenant environment. Its modular architecture lets providers enable self‑service portals, partner and reseller marketplaces, and custom webshops without custom code. Integrated APIs expose core functions to existing ERP, CRM, or billing systems, enabling seamless data flow and reducing integration overhead. Built‑in automation engines handle provisioning, backup management, and vulnerability scanning, accelerating time‑to‑market for new offerings. Role‑based access controls and audit logging ensure compliance and secure multi‑party collaboration. The platform also includes analytics dashboards that surface usage metrics and revenue insights, helping providers optimize service pricing and margins.
Target Audience
Primary users are Managed Service Providers and IT resellers seeking to streamline service delivery, as well as distributors and enterprise IT departments that require a unified automation framework.
Features
- Modular service catalog with drag‑and‑drop service definition and versioning
- Automated quote generation and contract management via RESTful API
- Integrated ticketing system with SLA tracking and escalation workflows
- Customer and partner portals supporting white‑label branding and self‑service ordering
- Marketplace (Marketplaze) for on‑demand partner and reseller enrollment
- Built‑in backup management for Microsoft 365 and vulnerability scanning services
- Role‑based access control (RBAC) and comprehensive audit logging for compliance
- Real‑time analytics and reporting dashboards for usage, revenue, and performance monitoring