About Zaapi

The startup offers a digital commerce platform that enables small businesses to create customized online stores, manage inventory, and list products for immediate sale. This solution addresses the challenge of establishing an e-commerce presence by providing a user-friendly interface for rapid deployment and personalized sales channels.

```xml <problem> Many small businesses struggle to manage customer interactions across multiple social media and e-commerce platforms, leading to delayed response times and inefficient workflows. This fragmented communication hinders customer satisfaction and limits the ability to effectively track and analyze customer data for improved performance. </problem> <solution> Zaapi offers an AI-powered omnichannel chat platform that consolidates customer conversations from various channels, including WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop, into a unified inbox. The platform automates routine tasks with advanced chatbots and workflows, enabling businesses to qualify leads, create orders within the chat interface, and provide 24/7 AI-powered assistance for common inquiries. Real-time analytics provide insights into customer interactions, track trends, and improve agent performance, while personalized broadcast campaigns target customers based on behavior to drive conversions. Zaapi's integrations with Meta, TikTok, Lazada, and Shopee ensure a secure and optimized experience. </solution> <features> - Unified inbox for managing customer conversations across multiple social media and e-commerce platforms - AI-powered chatbots for automating responses, scheduling appointments, and qualifying leads - Real-time analytics dashboard for tracking key metrics such as response times, chat volume, and conversion rates - Automated workflows for handling repetitive tasks and streamlining customer interactions - Personalized broadcast campaigns for targeted marketing and customer engagement - Integration with popular platforms like WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop - Mobile app available for both iOS and Android devices - Secure, enterprise-grade encryption to protect customer data </features> <target_audience> Zaapi is designed for small to medium-sized businesses, particularly e-commerce businesses and retailers, that need to manage customer interactions across multiple channels and improve customer support and sales efficiency. </target_audience> ```

What does Zaapi do?

Where is Zaapi located?

Zaapi is based in Bangkok, Thailand.

When was Zaapi founded?

Zaapi was founded in 2021.

How much funding has Zaapi raised?

Zaapi has raised 4000000.

Location

Bangkok, Thailand

Founded

2021

Funding

4000000

Employees

23 employees

Major Investors

Partech, Global Founders Capital

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Zaapi

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Executive Summary

zaapi.com 5K+

Crunchbase

Founded 2021 – Bangkok, Thailand

Funding

Estimated Funding

$3M+

Major Investors

Partech, Global Founders Capital

Team (20+)

No team information available.

Company Description

Problem

Many small businesses struggle to manage customer interactions across multiple social media and e-commerce platforms, leading to delayed response times and inefficient workflows. This fragmented communication hinders customer satisfaction and limits the ability to effectively track and analyze customer data for improved performance.

Solution

Zaapi offers an AI-powered omnichannel chat platform that consolidates customer conversations from various channels, including WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop, into a unified inbox. The platform automates routine tasks with advanced chatbots and workflows, enabling businesses to qualify leads, create orders within the chat interface, and provide 24/7 AI-powered assistance for common inquiries. Real-time analytics provide insights into customer interactions, track trends, and improve agent performance, while personalized broadcast campaigns target customers based on behavior to drive conversions. Zaapi's integrations with Meta, TikTok, Lazada, and Shopee ensure a secure and optimized experience.

Features

Unified inbox for managing customer conversations across multiple social media and e-commerce platforms

AI-powered chatbots for automating responses, scheduling appointments, and qualifying leads

Real-time analytics dashboard for tracking key metrics such as response times, chat volume, and conversion rates

Automated workflows for handling repetitive tasks and streamlining customer interactions

Personalized broadcast campaigns for targeted marketing and customer engagement

Integration with popular platforms like WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop

Mobile app available for both iOS and Android devices

Secure, enterprise-grade encryption to protect customer data

Target Audience

Zaapi is designed for small to medium-sized businesses, particularly e-commerce businesses and retailers, that need to manage customer interactions across multiple channels and improve customer support and sales efficiency.