The startup offers a digital commerce platform that enables small businesses to create customized online stores, manage inventory, and list products for immediate sale. This solution addresses the challenge of establishing an e-commerce presence by providing a user-friendly interface for rapid deployment and personalized sales channels.
Funding
$4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many small businesses struggle to manage customer interactions across multiple social media and e-commerce platforms, leading to delayed response times and inefficient workflows. This fragmented communication hinders customer satisfaction and limits the ability to effectively track and analyze customer data for improved performance.
Solution
Zaapi offers an AI-powered omnichannel chat platform that consolidates customer conversations from various channels, including WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop, into a unified inbox. The platform automates routine tasks with advanced chatbots and workflows, enabling businesses to qualify leads, create orders within the chat interface, and provide 24/7 AI-powered assistance for common inquiries. Real-time analytics provide insights into customer interactions, track trends, and improve agent performance, while personalized broadcast campaigns target customers based on behavior to drive conversions. Zaapi's integrations with Meta, TikTok, Lazada, and Shopee ensure a secure and optimized experience.
Target Audience
Zaapi is designed for small to medium-sized businesses, particularly e-commerce businesses and retailers, that need to manage customer interactions across multiple channels and improve customer support and sales efficiency.
Features
- Unified inbox for managing customer conversations across multiple social media and e-commerce platforms
- AI-powered chatbots for automating responses, scheduling appointments, and qualifying leads
- Real-time analytics dashboard for tracking key metrics such as response times, chat volume, and conversion rates
- Automated workflows for handling repetitive tasks and streamlining customer interactions
- Personalized broadcast campaigns for targeted marketing and customer engagement
- Integration with popular platforms like WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop
- Mobile app available for both iOS and Android devices
- Secure, enterprise-grade encryption to protect customer data