Yumpingo provides a customer engagement and analytics platform for the hospitality industry, utilizing real-time surveys and smart actions to capture guest feedback and identify key satisfaction drivers. This technology helps businesses reduce customer churn by addressing root causes of dissatisfaction, ultimately increasing customer retention and improving menu margins.
Funding
$13M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
SVFounders
Product
Problem
Hospitality businesses often struggle to capture comprehensive, real-time customer feedback at the granular level needed to drive operational improvements. Traditional methods lack the speed and specificity to address issues proactively, leading to customer churn and missed opportunities to optimize menu offerings and service quality.
Solution
Yumpingo provides a customer experience management platform tailored for the hospitality sector, enabling businesses to collect and act on real-time guest feedback. Through one-minute smart surveys accessible via QR codes, email, or dedicated devices, Yumpingo captures customer sentiment at every touchpoint, including on-premise, delivery, and off-premise orders. The platform's Smart Actions feature translates feedback data into actionable steps for teams, addressing critical issues related to food, drink, and service execution. By identifying key satisfaction drivers and areas for improvement, Yumpingo helps businesses reduce customer churn, increase customer acquisition through word-of-mouth, and improve menu margins.
Target Audience
Yumpingo primarily serves restaurant chains, bars, pubs, cafes, hotels, and QSR/grab-and-go establishments seeking to improve customer retention, increase customer acquisition, and optimize menu margins through continuous improvement of guest experiences.
Features
- Real-time guest feedback collection via QR code, email, or Yumpingo device
- One-minute Smart Surveys to uncover the 'why' behind customer experiences at the menu item, server, and shift level
- Sentiment-tailored survey journeys for increased engagement without incentives
- Smart Actions that translate customer feedback data into specific, prioritized actions for teams
- Server-level training insights to improve team development
- Menu innovation tools to de-risk and speed up menu changes
- Menu engineering for sentiment to maximize margins
- Integrations with existing CRM and marketing tools to boost reviews, retention, and recovery