YourWelcome provides a digital guidebook platform that enhances the guest experience in short-term rentals through features like contactless check-in, personalized property guides, and in-property point-of-sale transactions. This solution enables property managers to streamline guest interactions, reduce inquiries, and increase revenue from additional services during the stay.
Funding
$3.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Short-term rental property managers often struggle with inefficient guest communication, leading to repetitive inquiries and a diminished guest experience. Traditional paper guidebooks are static, quickly outdated, and offer limited opportunities for revenue generation during a guest's stay.
Solution
YourWelcome provides a digital guidebook platform delivered via in-property tablets, streamlining guest communication and enhancing their overall experience. The platform offers features such as contactless check-in, customizable property guides with video and text, and direct chat functionality, reducing the volume of guest inquiries. Property managers can personalize the guest journey, promote local recommendations, and extend their brand presence within the rental unit. The platform also facilitates in-property point-of-sale transactions, enabling upselling of services and commission-free sales of on-demand amenities, increasing revenue per booking.
Target Audience
YourWelcome primarily targets short-term rental property managers and serviced apartment operators seeking to improve guest satisfaction, streamline operations, and increase revenue.
Features
- Pre-loaded 8” tablet with stand and theft/breakage insurance
- Customizable digital guidebook with video and text property guides
- Contactless check-in and guest surveys
- Direct chat functionality for real-time guest communication
- Local area guides and recommendations
- In-property point-of-sale system for upselling services
- Integration with leading Property Management Systems (PMS)
- Automated email and SMS guest messaging
- Housekeeping task management and cleaner web app
- Guest CRM