Yosh.AI develops AI voice and text assistants that automate communication workflows for enterprises, significantly reducing contact center costs by up to 50%. Their technology analyzes client interactions across multiple channels to provide actionable insights and enhance operational efficiency.
Funding
$6.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many enterprises face challenges in managing high volumes of customer interactions across various channels, leading to increased contact center costs and inefficiencies. Extracting actionable insights from these interactions and providing employees with quick access to information can be difficult and time-consuming.
Solution
Yosh.AI offers a suite of GenAI-powered solutions designed to automate communication workflows and enhance operational efficiency for enterprise contact centers and employees. The platform includes a GenAI Omni Insights Platform that analyzes conversations across multiple channels to provide qualitative and quantitative insights, identifies automation opportunities, and builds AI transformation strategies. Yosh.AI also provides a Bot GenAIrator Platform, enabling teams to create their own GenAI bots with curated knowledge bases, and AI Agents for both voice and text communication to automate contact center workflows, reduce costs, and provide instant, accurate information to customers. These solutions leverage leading GenAI models like Gemini and Vertex to ensure maximum agility and performance.
Target Audience
Yosh.AI primarily targets enterprises in the finance, retail, and insurance industries looking to automate customer communication, reduce contact center costs, and improve employee efficiency.
Features
- GenAI Omni Insights Platform: Analyzes cross-channel conversations to provide business insights and automation assessments.
- Bot GenAIrator Platform: A self-service platform for building custom GenAI bots with no-code skills required.
- Voice AI Agent: Automates contact center workflows with accurate voice recognition and instant customer support.
- Text AI Agent: Provides consistent and automated communication across all text-based channels.
- Visual Search Integration: Connects visual search engines with product feeds to enhance the customer shopping experience.
- Integration with Google Business Messages: Allows customers to inquire about store details and product availability directly through Google Maps.
- Claims & FAQs Chatbot: Reduces contact center traffic by automating responses to common inquiries.
- VRN Recognition Module: Facilitates user authentication automation.