Provides a unified communication platform that integrates voice, SMS, social media, and email into a single inbox, enabling businesses to manage all customer interactions seamlessly. The platform leverages AI for real-time transcription, sentiment analysis, and automated responses, reducing operational inefficiencies and improving customer engagement across channels.
Funding
$2.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Businesses often struggle to manage customer interactions across various communication channels, leading to inefficiencies and inconsistent customer experiences. Siloed communication platforms make it difficult to maintain a unified view of customer conversations, hindering personalized engagement and timely responses.
Solution
Yobi provides a unified communication platform that integrates voice, SMS, social media, and email into a single inbox, enabling businesses to manage all customer interactions seamlessly. The platform leverages AI to automate repetitive tasks, enhance customer service, and streamline internal workflows. Yobi allows businesses to train custom AI teammates that learn business processes, knowledge, and brand voice, integrating into existing roles to automate tasks and surface insights. By combining human strengths with AI efficiency, Yobi helps businesses achieve new levels of productivity and innovation.
Target Audience
Yobi targets businesses of all sizes across various industries, including dentistry, real estate, law, and retail, that need a centralized communication platform to improve customer engagement and streamline operations.
Features
- Unified inbox for managing communications across SMS, voice, email, and social media channels (Facebook, Instagram, Twitter)
- AI-powered features including live transcription, sentiment analysis, and translation for enhanced customer understanding
- Customizable AI teammates that can be trained to automate tasks and provide personalized customer service
- Integration with popular CRM and business tools such as HubSpot, Salesforce, Pipedrive, Slack, Zendesk, and Google Calendar
- Call management features including call recording, forwarding, and voicemail transcription
- Mobile and desktop applications for access across devices
- AI Studio for training AI agents with no coding required