About Yobi

Provides a unified communication platform that integrates voice, SMS, social media, and email into a single inbox, enabling businesses to manage all customer interactions seamlessly. The platform leverages AI for real-time transcription, sentiment analysis, and automated responses, reducing operational inefficiencies and improving customer engagement across channels.

<problem> Businesses often struggle to manage customer interactions across various communication channels, leading to inefficiencies and inconsistent customer experiences. Siloed communication platforms make it difficult to maintain a unified view of customer conversations, hindering personalized engagement and timely responses. </problem> <solution> Yobi provides a unified communication platform that integrates voice, SMS, social media, and email into a single inbox, enabling businesses to manage all customer interactions seamlessly. The platform leverages AI to automate repetitive tasks, enhance customer service, and streamline internal workflows. Yobi allows businesses to train custom AI teammates that learn business processes, knowledge, and brand voice, integrating into existing roles to automate tasks and surface insights. By combining human strengths with AI efficiency, Yobi helps businesses achieve new levels of productivity and innovation. </solution> <features> - Unified inbox for managing communications across SMS, voice, email, and social media channels (Facebook, Instagram, Twitter) - AI-powered features including live transcription, sentiment analysis, and translation for enhanced customer understanding - Customizable AI teammates that can be trained to automate tasks and provide personalized customer service - Integration with popular CRM and business tools such as HubSpot, Salesforce, Pipedrive, Slack, Zendesk, and Google Calendar - Call management features including call recording, forwarding, and voicemail transcription - Mobile and desktop applications for access across devices - AI Studio for training AI agents with no coding required </features> <target_audience> Yobi targets businesses of all sizes across various industries, including dentistry, real estate, law, and retail, that need a centralized communication platform to improve customer engagement and streamline operations. </target_audience>

What does Yobi do?

Where is Yobi located?

Yobi is based in Los Gatos, United States.

When was Yobi founded?

Yobi was founded in 2018.

How much funding has Yobi raised?

Yobi has raised 2400000.

Location

Los Gatos, United States

Founded

2018

Funding

2400000

Employees

41 employees

Major Investors

IRA Capital, HRC 21/39

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Yobi

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Executive Summary

yobi.app 3K+

Crunchbase

Founded 2018 – Los Gatos, United States

Funding

Estimated Funding

$2M+

Major Investors

IRA Capital, HRC 21/39

Team (40+)

No team information available.

Company Description

Problem

Businesses often struggle to manage customer interactions across various communication channels, leading to inefficiencies and inconsistent customer experiences. Siloed communication platforms make it difficult to maintain a unified view of customer conversations, hindering personalized engagement and timely responses.

Solution

Yobi provides a unified communication platform that integrates voice, SMS, social media, and email into a single inbox, enabling businesses to manage all customer interactions seamlessly. The platform leverages AI to automate repetitive tasks, enhance customer service, and streamline internal workflows. Yobi allows businesses to train custom AI teammates that learn business processes, knowledge, and brand voice, integrating into existing roles to automate tasks and surface insights. By combining human strengths with AI efficiency, Yobi helps businesses achieve new levels of productivity and innovation.

Features

Unified inbox for managing communications across SMS, voice, email, and social media channels (Facebook, Instagram, Twitter)

AI-powered features including live transcription, sentiment analysis, and translation for enhanced customer understanding

Customizable AI teammates that can be trained to automate tasks and provide personalized customer service

Integration with popular CRM and business tools such as HubSpot, Salesforce, Pipedrive, Slack, Zendesk, and Google Calendar

Call management features including call recording, forwarding, and voicemail transcription

Mobile and desktop applications for access across devices

AI Studio for training AI agents with no coding required

Target Audience

Yobi targets businesses of all sizes across various industries, including dentistry, real estate, law, and retail, that need a centralized communication platform to improve customer engagement and streamline operations.