Many enterprises struggle to provide consistent, efficient, and personalized customer service across multiple communication channels. Traditional customer service solutions often lack the ability to automate interactions effectively, leading to long wait times, high operational costs, and inconsistent customer experiences.

Yellow.ai offers an AI-powered platform that automates and enhances customer service interactions across voice, chat, and email. The platform leverages in-house large language models (LLMs) and over 150 pre-built integrations to deliver human-like conversational experiences in more than 135 languages. By automating up to 90% of customer service inquiries, Yellow.ai enables 24/7 self-service, reduces agent workload, and improves customer satisfaction. The platform also provides tools for agents to improve their efficiency, and analytics for leaders to gain insights into customer interactions.

Omni-channel support across 35+ channels including voice, chat, and email

Dynamic AI agents powered by proprietary LLMs for human-like conversations

Integration with leading contact center solutions like Salesforce, Zendesk, Genesys, and Nice

AI-powered agent assistance with sentiment detection, coaching insights, and reply suggestions

Workflow automation for ticket creation, escalations, and other support processes

Real-time reports and dashboards with 20+ metrics for tracking conversation performance

Knowledge AI for instant access to information from various knowledge sources

Enterprise-grade security with ISO, HIPAA, SOC2, and GDPR certifications

Voice AI that generates life-like voices and delivers precise responses to complex requests in real-time

Yellow.ai primarily targets enterprises looking to automate and improve their customer service operations, including customer service teams, agents, and business leaders across various industries such as BFSI, healthcare, retail, and utilities.

Yellow.ai offers a pay-as-you-go pricing model.