Yellow.ai is a conversational AI platform that automates customer service interactions across voice, chat, and email channels, achieving up to 90% automation and 24/7 self-service capabilities. By utilizing in-house large language models and over 150 integrations, it enhances operational efficiency and customer satisfaction, delivering human-like responses in 135+ languages.
Funding
$102.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many enterprises struggle to provide consistent, efficient, and personalized customer service across multiple communication channels. Traditional customer service solutions often lack the ability to automate interactions effectively, leading to long wait times, high operational costs, and inconsistent customer experiences.
Solution
Yellow.ai offers an AI-powered platform that automates and enhances customer service interactions across voice, chat, and email. The platform leverages in-house large language models (LLMs) and over 150 pre-built integrations to deliver human-like conversational experiences in more than 135 languages. By automating up to 90% of customer service inquiries, Yellow.ai enables 24/7 self-service, reduces agent workload, and improves customer satisfaction. The platform also provides tools for agents to improve their efficiency, and analytics for leaders to gain insights into customer interactions.
Target Audience
Yellow.ai primarily targets enterprises looking to automate and improve their customer service operations, including customer service teams, agents, and business leaders across various industries such as BFSI, healthcare, retail, and utilities.
Features
- Omni-channel support across 35+ channels including voice, chat, and email
- Dynamic AI agents powered by proprietary LLMs for human-like conversations
- Integration with leading contact center solutions like Salesforce, Zendesk, Genesys, and Nice
- AI-powered agent assistance with sentiment detection, coaching insights, and reply suggestions
- Workflow automation for ticket creation, escalations, and other support processes
- Real-time reports and dashboards with 20+ metrics for tracking conversation performance
- Knowledge AI for instant access to information from various knowledge sources
- Enterprise-grade security with ISO, HIPAA, SOC2, and GDPR certifications
- Voice AI that generates life-like voices and delivers precise responses to complex requests in real-time