The startup offers a virtual assistant mobile application that utilizes natural language processing, voice generation, and bot management to connect customer requests with appropriate skills, including hiring and transactions. By integrating third-party capabilities, the application enables businesses to automate processes and enhance operational efficiency through an AI-driven assistant.
Funding
$890K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle with high call volumes and repetitive customer inquiries, leading to long wait times and frustrated customers. Human agents are often burdened with answering the same basic questions, preventing them from focusing on complex issues that require personalized attention. Traditional interactive voice response (IVR) systems often provide a poor customer experience due to their rigid and outdated nature.
Solution
YeldaAI offers a no-code platform for creating AI-powered voicebots and callbots that automate customer service interactions across various channels, including phone, website, and messaging apps. By leveraging generative AI and intent detection, YeldaAI's virtual agents can understand and respond to customer inquiries in natural language, providing human-like conversations. The platform integrates with existing CRM systems and offers pre-trained modules for common use cases such as FAQs, appointment scheduling, and customer support. YeldaAI enables businesses to handle a large portion of customer calls autonomously, reduce call volumes for human agents, and improve customer satisfaction with 24/7 availability and instant responses.
Target Audience
YeldaAI primarily targets businesses across various industries, including hospitality, insurance, financial services, healthcare, e-commerce, and call centers, that are seeking to automate customer service, reduce costs, and improve customer satisfaction.
Features
- No-code SaaS platform for creating and deploying AI-powered voicebots and callbots
- Generative AI and intent detection for natural language understanding and human-like conversations
- Pre-trained modules for various use cases, including FAQ, customer service, HR, and marketing
- Integration with existing CRM systems such as Salesforce and Zendesk
- Multi-channel deployment across phone, website, messaging apps (WhatsApp, Messenger, Instagram), and voice assistants (Google Home, Alexa)
- Real-time dashboards with conversation statistics, KPIs, and customer insights
- Customizable voice options for a more natural and engaging customer experience
- Secure payment processing and transaction management capabilities