Xpeer is a B2B platform that uses AI to match businesses with service providers and other companies. The platform helps business owners source, vet, and engage businesses for technical and related services through an intelligent B2B cloud.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce businesses face challenges in distinguishing between legitimate customers and those engaging in fraudulent activities like return abuse and chargeback fraud, leading to significant revenue loss and reduced profit margins. Identifying and managing high-risk buyers is difficult, resulting in increased costs associated with fraud prevention and customer service.
Solution
Xpeer provides an AI-driven platform that leverages collective buyer intelligence to help online retailers identify and manage customer risk. By integrating with e-commerce platforms, Xpeer analyzes buyer behavior across a network of merchants to provide real-time risk scoring. This enables businesses to implement automated policies, adjust trade terms dynamically, and receive real-time alerts about potentially problematic orders. Xpeer's network approach allows merchants to share anonymous buyer behavior data, creating a comprehensive view of customer trustworthiness and enabling data-driven customer management.
Target Audience
Xpeer targets e-commerce businesses, ranging from small online stores to high-volume merchants, that seek to reduce fraud, prevent chargebacks, and reward good customers.
Features
- Real-time buyer risk assessment based on a merchant network.
- Automated policies to manage different buyer profiles.
- Network intelligence leveraging shared buyer behavior data.
- Dynamic trade terms, including adjustments to shipping, returns, and pricing.
- Easy integration with major e-commerce platforms like Shopify and Magento.
- Real-time alerts for high-risk orders.
- KARMA™ Calculator to estimate potential savings.