xop.ai is an AI platform built for managed service providers (MSPs) that surfaces revenue opportunities and service-gap risks from ticket streams natively inside PSA tools like ConnectWise, Autotask, HaloPSA, and ServiceNow. The platform covers three stages of AI adoption—efficiency, agents, and revenue intelligence—with features like voice AI, email agents, and knowledge bots. It starts at $55 per engineer per month with month-to-month pricing.
Funding
Funding not disclosed
Founders
Product
Problem
Managed service providers (MSPs) often discover client dissatisfaction only when contracts are cancelled, lacking early warning signals from their helpdesk operations. Manual ticket analysis fails to surface sales opportunities, service-gap risks, and declining client sentiment in time for proactive intervention.
Solution
xop.ai provides an AI platform that analyzes ticket streams to deliver revenue intelligence, surfacing sales opportunities and service-gap risks before they escalate. The platform natively integrates with major PSA and documentation platforms, including ConnectWise Manage, Autotask, HaloPSA, ServiceNow, IT Glue, and Hudu, with bi-directional data flow. It covers three stages of AI adoption: efficiency tools that save engineers time, autonomous agents that handle calls and emails, and revenue-focused analytics that identify churn risks and upsell opportunities. The system automatically evaluates response times, resolution times, technical skills, follow-up quality, escalation signals, communication clarity, and documentation quality across every helpdesk interaction.
Target Audience
Primary customers are managed service providers (MSPs) using ConnectWise, Autotask, HaloPSA, or ServiceNow who want to improve engineer efficiency, gain service desk visibility, and create new revenue streams through AI-powered offerings.
Features
- Revenue intelligence engine that detects sales opportunities and service-gap risks from ticket streams
- Native bi-directional integrations with ConnectWise Manage, ConnectWise Automate, Autotask, HaloPSA, and ServiceNow
- Cross-platform federated search across IT Glue, Hudu, SharePoint, and Confluence during live calls
- Voice AI that answers and triages calls 24/7, email agents that process and route tickets, and chat assistants that deflect 30%+ of L1 tickets
- Automatic evaluation of response time, resolution time, technical skills, follow-up quality, escalation signals, communication clarity, and documentation quality
- White-label client-facing AI support options for MSPs to resell as a recurring revenue line