Xodus offers insurers and their partners a modern, end‑to‑end travel‑insurance platform that streamlines selling, servicing and claims. The solution combines automation‑driven workflows, compliance‑ready architecture and real‑time human support to reduce friction for both carriers and travelers. It enables fully digital policy enrollment with instant fulfillment, flexible plan design and straight‑through underwriting, helping partners scale while improving the customer experience.
Funding
Funding not disclosed
Founders
Product
Problem
Travel insurers and their distribution partners often rely on legacy systems that require manual enrollment, fragmented policy fulfillment, and disjointed claim handling, leading to slow sales cycles and poor traveler experiences. The lack of integrated digital channels and automated support increases operational costs and hampers compliance at scale.
Solution
Xodus offers a fully digital, end‑to‑end travel insurance platform that streamlines policy sales, servicing, and claims for insurers and their partners. The solution enables straight‑through enrollment with flexible plan design and instant policy issuance, eliminating manual paperwork. An omnichannel contact centre provides multilingual support across voice, chat, SMS, iMessage, WhatsApp, email, and social media, allowing seamless customer interactions. Claims are processed through rules‑based automation that adjudicates low‑value and simple cases without human review, while more complex claims are tracked with clear status updates. Integrated medical assistance and cost‑containment tools connect travelers to global provider networks and telemedicine services, all within a compliance‑ready, scalable architecture built on four decades of industry expertise.
Target Audience
Primary customers are travel insurance carriers and third‑party distributors (such as travel agencies, airlines, and booking platforms) that need a modern, automated solution to sell, service, and support travel policies at scale.
Features
- Straight‑through digital enrollment with configurable underwriting rules and plan options
- Real‑time policy fulfillment and instant issuance via API integration
- Omnichannel contact centre supporting voice, chat, SMS, iMessage, WhatsApp, email, and social platforms with multilingual capabilities
- Rules‑based auto adjudication engine that resolves routine claims automatically and provides transparent claim status tracking
- Integrated medical case management, telemedicine access, and automated provider billing workflows
- Compliance‑focused design that scales to high transaction volumes while meeting regulatory requirements