XiltriX North America offers a managed monitoring service that utilizes 24/7 live agent oversight to ensure critical environmental alarms in life science facilities are never missed. This approach mitigates the risk of sample loss and operational disruptions caused by missed or nuisance alarms, providing reliable support and compliance assistance.
Funding
$2.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Life science facilities face the risk of losing valuable samples and experiencing operational disruptions due to missed environmental alarms and inadequate monitoring system support. Traditional monitoring systems often suffer from human error, nuisance alarms, and delayed support, leading to potential catastrophic losses.
Solution
XiltriX North America provides a managed monitoring service that leverages 24/7 live agent oversight to ensure critical environmental alarms are promptly addressed in life science facilities. This "Monitoring-as-a-Service" approach mitigates the risk of sample loss and operational disruptions by acting as an extension of the client's team. XiltriX integrates with most equipment and facility systems, utilizing purpose-built hardware and sensors designed for life science environments. The service offers predictable costs, comprehensive compliance support, and relieves the burden of system management from the client's staff.
Target Audience
The primary customers are life science facilities, including IVF clinics, biobanks, laboratories, GxP environments, cleanrooms, vivariums, and research facilities, ranging from R&D to global manufacturing.
Features
- 24/7 monitoring by live agents who follow alarm escalation protocols to ensure no alarm is missed
- Integration with existing equipment and facility systems using industrial-grade hardware and sensors
- Turn-key validation support for GxP environments with mature protocols and documentation
- Proactive system management, including limit configuration, user management, and alarm protocol updates
- Predictable monthly subscription covers installation, hardware, and upgrades
- ISO 9001:2015 certification and SOC 2 Type 2 attestation, reflecting commitment to quality and data security
- Average ticket response time of 14 minutes