Xelex provides text and audio data-enrichment services that enhance the accuracy of automatic speech recognition (ASR) and natural language processing (NLP) models for machine learning applications. By delivering meticulously curated training data and rapid transcript correction, Xelex addresses the need for reliable and precise data in contact center solutions and healthcare AI development.
Funding
Funding not disclosed
Founders
Product
Problem
Many machine learning applications, particularly in healthcare and contact centers, require high-quality, accurately labeled text and audio data for training and improving the performance of ASR and NLP models. Obtaining this data is often challenging due to the need for specialized knowledge, meticulous curation, and robust security measures.
Solution
Xelex provides data curation services focused on enhancing the accuracy of AI models through meticulously curated training data. They offer transcript correction for improving speech models, at-scale data collection for language model creation, and data classification services across various domains. Xelex leverages a combination of robust tooling and an experienced workforce to deliver dependable data annotation services, specializing in healthcare applications with HIPAA-level data security and compliance. Their services help technology companies improve the accuracy of their AI applications by providing reliable and precise data.
Target Audience
Xelex primarily serves technology companies, particularly those in healthcare and contact center solutions, that require high-quality training data to improve the accuracy of their AI applications.
Features
- Manually created summaries from verbatim source content, capturing topically relevant information in structured or unstructured formats.
- Meticulous correction of ASR transcripts for more accurate contact center speech models.
- AI-powered classification of hallucination types for model correction, including identifying partially correct statements and source material misinterpretations.
- Data classification services for grouping and labeling discrete classes of data.
- Sentiment and intent analysis to interpret attitudes, emotions, opinions, desires, and objectives.
- Audio data curation for ambient listening and conversational summarization.
- Voicing and collection of high-fidelity audio source material for large language model creation and refinement.
- HIPAA-level data security and compliance with stringent access controls, audit trails, and user & role-based permissions.