Wrangle is an automation platform that integrates with Slack to streamline internal and external ticketing processes, enabling teams to manage requests and approvals without leaving their primary communication tool. By automating workflows and providing real-time status updates, Wrangle enhances operational efficiency and ensures that no requests are overlooked.
Funding
$4.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many teams struggle with inefficient internal and external ticketing processes, leading to overlooked requests, delayed responses, and a lack of visibility into workload distribution. Managing requests within communication platforms like Slack can be chaotic without a dedicated system, resulting in decreased productivity and difficulty tracking progress.
Solution
Wrangle provides a Slack-integrated automation platform designed to streamline ticketing and workflow management. It enables users to create, manage, and track requests directly within Slack, eliminating the need for external applications and reducing context switching. The platform automates ticket assignment, sends reminders, and offers comprehensive reporting to ensure no request is missed and team performance is easily monitored. Wrangle's no-code workflow builder allows teams to define custom processes with approvals, tasks, and forms, accessible directly within Slack, improving efficiency and transparency.
Target Audience
Wrangle is primarily targeted towards IT, HR, operations, customer success, and sales teams that use Slack for internal and external communications and require a streamlined ticketing and workflow management system.
Features
- Converts Slack messages into interactive tickets with automated workflows.
- Assigns agents automatically and sends reminders to ensure timely responses.
- Provides comprehensive reporting dashboards to track ticket volume, response times, and agent performance.
- Offers a no-code workflow builder for creating custom approval processes and tasks.
- Integrates with Zapier to trigger workflows from other applications.
- Supports internal ticketing for IT, HR, and operations, as well as external ticketing for customer support and sales teams.
- Includes intake forms to gather necessary context for each ticket.