Tandem offers an AI‑driven platform that automates the medication access workflow—including prior authorization submission, appeal generation, enrollment, and pharmacy routing—directly from the provider’s EHR. The system provides real‑time status tracking, secure notifications, and a financial‑assistance engine to match patients with cost‑saving options, eliminating manual paperwork and reducing administrative overhead at no cost to providers or patients.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare providers spend significant time completing prior authorization paperwork, filing appeals, and coordinating pharmacy routing, which delays patient access to prescribed therapies and diverts clinical staff from direct care. The manual, fragmented process also increases the risk of errors and lost prescriptions, especially for practices handling high volumes of specialty medications.
Solution
Tandem provides an AI‑driven platform that automates every step of the medication access workflow, from prior authorization submission and appeal letter generation to enrollment form completion and pharmacy communication. Integrated directly into the provider’s EHR as a selectable pharmacy, the system captures prescription data and triggers automated interactions with payers and pharmacies without manual entry. Real‑time status tracking and secure notifications keep clinicians and patients informed of approval progress, while built‑in financial‑assistance routing identifies the most affordable option for each patient. The solution eliminates faxing, phone calls, and repetitive data entry, enabling same‑day PA initiation and reducing practice administrative overhead to near zero. All services are offered at no cost to providers or patients, allowing clinical teams to focus on care delivery.
Target Audience
The primary customers are outpatient medical practices—physicians, nurse practitioners, and practice managers—particularly those prescribing specialty or high‑cost medications that require prior authorizations. Tandem also serves pharmacy networks that benefit from streamlined prescription intake and routing.
Features
- AI‑powered form auto‑population and appeal letter drafting that adapt to payer‑specific requirements
- Seamless EHR integration via a pharmacy‑like selector, enabling one‑click prescription handoff
- Automated pharmacy routing and real‑time communication with any pharmacy network, supporting all drugs and insurance plans
- End‑to‑end encryption and HIPAA‑compliant data handling for secure transmission of patient and claim information
- Continuous PA renewal tracking with proactive alerts to prevent therapy interruptions
- Dashboard analytics that provide visibility into approval timelines, success rates, and cost‑saving opportunities
- Built‑in financial‑assistance engine that matches patients to assistance programs, cash‑pay options, or discount cards