Riviera provides an AI voice agent platform designed specifically for the hotel industry to manage guest communications instantly and accurately. This system integrates with existing PBX, POS, and PMS systems to offer 24/7 availability and reduce operational call handling costs. The platform delivers real-time analytics on performance and guest sentiment while ensuring high levels of data security.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hotels often struggle with high call volumes for routine inquiries, which can overwhelm staff and detract from personalized guest interactions. Relying on traditional phone systems with pre-recorded messages leads to frustrating guest experiences and potential loss of booking opportunities. Managing in-room dining orders and reservation requests through human operators can be costly and prone to errors.
Solution
Riviera provides an AI-powered phone platform designed to automate guest communication and streamline hotel operations. The platform uses AI voice agents to instantly answer calls in multiple languages, providing information about the property, local recommendations, and handling routine requests without human intervention. The AI operator can accurately take in-room dining orders, remembering guest preferences and dietary restrictions, and convert phone inquiries into confirmed bookings by interfacing with GDS systems and suggesting customized packages. By integrating with existing PBX, POS, and PMS systems, Riviera aims to reduce staff workload, improve guest satisfaction, and increase revenue through personalized recommendations and upselling.
Target Audience
The primary target audience includes hotels and resorts looking to automate guest communication, reduce operational costs, and improve guest satisfaction.
Features
- AI Phone Operator: Answers calls instantly, provides property information, and routes calls to the appropriate department.
- AI Room Service Agent: Accurately takes in-room dining orders, remembers guest preferences, and offers personalized menu recommendations.
- AI Reservations Specialist: Converts phone inquiries into bookings, interfaces with GDS systems, and suggests customized packages and upgrades.
- Multilingual Support: Voice AI available in multiple languages to cater to a diverse guest base.
- Integration Capabilities: Seamlessly integrates with existing PBX, POS, and PMS systems.
- Customizable Training: AI agents are custom-trained to provide information specific to the property and local area.
- Performance Visibility: Provides insights into agent performance to optimize operations.
- Secure Data Handling: Keeps guest data private and secure.