Pace is an AI‑driven operations platform for insurance carriers that automates claim intake, policy servicing, and first notice of loss workflows while preserving expert accuracy through a human‑in‑the‑loop verification step. By integrating with existing back‑office systems and allowing instant, natural‑language SOP updates, it provides 24/7 infinite scaling, reduces labor costs, and uses performance‑based pricing tied to verified actions.
Funding
Funding not disclosed
Founders
Product
Problem
Insurance carriers and service providers rely on manual, labor‑intensive processes for claim intake, policy servicing, and first notice of loss handling, leading to slow turnarounds, high operational costs, and limited scalability during peak periods.
Solution
Pace delivers an AI‑driven operations platform that automates the core back‑office workflows of insurance companies while preserving expert accuracy through a human‑in‑the‑loop verification step. The system reads emails and documents, applies company‑specific rules, and executes actions such as claim intake, policy updates, and loss notifications across existing insurance systems. By integrating directly with a carrier’s back‑office software, Pace enables instant process changes via natural‑language SOPs without lengthy training cycles. The platform operates 24/7, providing infinite scale and performance‑based pricing that ties costs to results delivered, allowing insurers to eliminate idle capacity and reduce reliance on traditional BPO labor.
Target Audience
Primary customers are property and casualty insurers, life insurers, and insurance BPOs that need to accelerate claim processing and policy servicing while maintaining regulatory compliance and expert quality.
Features
- AI agents that ingest and interpret emails, PDFs, and other claim‑related documents
- Rule‑engine that enforces carrier‑specific business logic for intake, servicing, and loss notification
- Human‑verification loop that ensures expert‑level accuracy before actions are committed
- Seamless integration with existing insurance back‑office systems via APIs and native connectors
- Natural‑language SOP interface for instant, code‑free process updates
- 24/7 operation with automatic scaling to handle seasonal volume spikes
- Performance‑based pricing model that charges only for completed, verified actions