Infusion centers face significant administrative burdens in managing back-office tasks within electronic health records (EHRs), leading to delays in patient access to necessary medications. Manual processes for patient referral, benefits verification, prior authorization, and claims processing are time-consuming and prone to errors, hindering operational efficiency. Staying compliant with payer policies and financial assistance programs adds further complexity.

Mandolin offers an AI-powered automation platform designed to streamline back-office workflows for infusion centers directly within their existing EHR systems. Trained on millions of buy-and-bill data points, Mandolin's AI workers automate tasks such as referral intake, benefits verification, patient out-of-pocket estimation, prior authorization, and claims status tracking. By automating these processes, Mandolin reduces manual work, accelerates time-to-therapy, and improves task completion accuracy. The platform requires no complex integrations or special setup, working seamlessly with existing portals, EHRs, and payer tools.

AI-powered automation of referral intake, interpreting various forms and clinical notes using multimodal AI

Automated benefits verification through payer portal navigation and outbound calls

Patient out-of-pocket cost estimation, factoring in real-time benefits, fee schedules, and drug acquisition costs

Automated prior authorization, including connection to payer portals, faxing, and status follow-up

Claims status tracking and appeal automation, assembling draft appeal packets with payer-specific criteria and clinical documentation

EHR integration, operating within existing systems without requiring HL7 or FHIR integrations

Task escalation to human staff for review, guidance, or task takeover

Mandolin primarily targets ambulatory infusion centers, home infusion providers, and outpatient clinics seeking to optimize their back-office operations and accelerate patient access to specialty drug treatments.