Krew provides an enterprise‑grade platform that uses omnichannel AI agents to automate credit servicing and collections while embedding regulatory safeguards. The solution delivers instant payoff quotes, payment processing, and empathetic borrower interactions across voice, SMS, and email, generating audit‑ready logs and real‑time quality scores for large banks and mortgage servicers.
Funding
Funding not disclosed
Founders
Product
Problem
Financial institutions face high operational costs and compliance risk when servicing and collecting credit accounts, especially for elevated‑risk or distressed borrowers. Manual processes across voice, text, and email often lead to delayed payments, low autopay enrollment, and difficulty maintaining audit‑ready records under regulations such as GLBA, TILA, TCPA, FDCPA, and RFDCPA.
Solution
Krew delivers an enterprise‑grade, compliance‑first platform that deploys omnichannel AI agents to automate credit servicing and collections. The agents provide instant payoff quotes, escrow updates, and payment processing while nudging borrowers toward autopay before delinquency occurs. In collections mode, the AI engages consumers via voice, SMS, and email with empathetic dialogue, offering flexible payment plans, hardship options, and settlements that respect TCPA, FDCPA, and related safeguards. Krew’s proprietary Komply compliance stack embeds regulatory guardrails directly into each interaction, generating complete audit trails and real‑time quality‑assurance scores for both AI and human agents. The solution integrates with existing loan servicing systems and presents results through customizable dashboards, enabling institutions to scale operations, reduce delinquency, and maintain regulatory readiness.
Target Audience
Primary customers are large banks, mortgage servicers, and other credit‑servicing institutions that manage high‑volume consumer loan portfolios and need to automate compliant borrower interactions.
Features
- Omnichannel AI workers that handle servicing and collections across phone, text, and email
- Instant payoff calculations, escrow/insurance updates, and streamlined payment processing
- Empathetic dialogue engine with built‑in options for payment plans, hardship programs, and settlements
- Komply compliance engine enforcing GLBA, TILA, TCPA, FDCPA, RFDCPA and providing audit‑ready interaction logs
- Real‑time quality‑assurance scoring with custom scorecards for AI and human agents
- Integration hooks for existing loan servicing platforms and secure data handling (SOC 2 Type II, PCI DSS, GDPR, CPRA)