Cicely is an accessibility and participation platform that helps organizations collect continuous, in-the-moment feedback from the people who use their buildings and public spaces. The company turns lived experience into structured evidence, enabling better decisions about accessibility and inclusion. It serves local authorities, housing providers, universities, and other place-based organizations.
Funding
Funding not disclosed
Founders
Product
Problem
Most public spaces and buildings are designed based on one-off consultations, surveys, or workshops, leaving accessibility barriers hidden and communities feeling unheard. Decisions about places are often made without the people who actually use them, and feedback is rarely captured continuously or tied to specific times, locations, or user types.
Solution
Cicely provides a continuous feedback platform that lets people share how a space feels—comfort, lighting, noise, accessibility, and more—directly as they experience it. The platform tags open-ended responses by space, time, and user type, turning individual comments into structured, longitudinal evidence that reveals patterns across buildings, sites, and entire portfolios. Organisations receive briefings, dashboards, and reports in formats they already use, helping them identify barriers, prioritize improvements, and track the impact of changes over time. Cicely also offers participation activations, including pop-ups and live digital touchpoints, to engage communities in the moment.
Target Audience
Primary customers are local authorities, housing providers, universities, transport operators, healthcare organizations, cultural institutions, and other organizations responsible for public spaces and buildings.
Features
- In-the-moment feedback collection via phone, web, or in-person, supporting multiple languages and formats
- Automatic tagging of responses by space, time, and user type to surface recurring themes and separate patterns from one-offs
- Portfolio-level roll-up of insights across buildings, sites, and regions without losing local detail
- Priority mapping and clustering of issues so organizations know what to tackle first and why
- Impact tracking to measure how interventions change the experience of using a space over time
- Live participation tools and pop-up activations for events, campaigns, and public engagement
- Flexible deployment models, from research projects to embedded continuous participation