Channeled is a Slack‑native platform that centralizes and automates customer conversations for support, sales, and success teams. It syncs Slack channels with CRM, helpdesk, and task‑management tools such as Salesforce, HubSpot, Intercom, Zendesk, and Asana, providing a unified inbox, Kanban view, automated ticket creation, broadcast messaging, and compliance features without leaving Slack.
Funding
Funding not disclosed
Founders
Product
Problem
Go‑to‑market and support teams struggle to manage customer conversations that happen across many Slack channels, leading to fragmented information, manual ticket creation, and inefficient coordination with CRM, helpdesk, and task‑management tools.
Solution
Channeled provides a Slack‑native platform that centralizes channel management, automates syncing of messages and tickets, and connects Slack conversations to core GTM systems such as Salesforce, HubSpot, Intercom, Zendesk, and Asana. Users can organize and assign ownership of hundreds of channels, capture relevant data via automated forms, and trigger escalations or workflow actions without leaving Slack. The solution offers a unified inbox and Kanban view for tracking, automated broadcasts, audience segmentation, and scheduled messaging to reach customers at scale. Integrations also support Microsoft Teams, Discord, Zapier, and data warehouse exports, while built‑in compliance (SOC 2) ensures security. Teams can thus deliver support, sales, and success operations directly in Slack while maintaining a structured, reportable record in their existing tools.
Target Audience
Channeled is aimed at customer support, sales, and customer‑success teams in SaaS and technology companies that use Slack as a primary communication hub and need to integrate with helpdesk, CRM, and task‑management platforms.
Features
- Unified Slack channel view with inbox and Kanban board for assignment, tagging, and routing
- Over 100 pre‑built automations for syncing threads to ticketing systems (Intercom, Zendesk, Freshdesk, Salesforce Cases) and CRMs (Salesforce, HubSpot, Attio, Notion)
- Automated channel creation, ownership defaults, and workspace defaults to scale channel coverage
- Broadcast and scheduled messaging across channels and direct messages with audience segmentation
- Two‑way sync of notes, tasks, and activity from Slack to task‑management tools (Asana, Jira, Linear, ProductBoard)
- Support for multi‑workspace Slack, Slack Connect, Microsoft Teams, and beta Discord integration
- SOC 2 Type 1 & 2 compliance and API access for data warehouse or BI integration