Willow Servicing provides a cloud-based platform designed to automate and streamline mortgage servicing operations from post-closing to payoff. The software reduces manual tasks, improves operational productivity, and enhances the borrower experience through features like automated notifications and a virtual servicing agent. This solution helps mortgage lenders and servicers lower their cost to service while increasing portfolio visibility and efficiency.
Funding
$5.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
TVFounders
Product
Problem
Mortgage lenders and servicers often struggle with manual, error-prone processes in post-closing and portfolio servicing, leading to inefficiencies and increased operational costs. Existing loan origination systems (LOS) often lack comprehensive interim servicing capabilities, resulting in time-consuming tasks and a fragmented borrower experience.
Solution
Willow Servicing offers a cloud-based mortgage servicing platform that automates routine tasks from post-closing to payoff, streamlining operations and reducing manual errors. The platform provides a centralized hub for both internal teams and borrowers, offering real-time visibility into loan status and finances. By automating processes such as payment processing, statement generation, and servicing transfers, Willow Servicing enables lenders to increase productivity, reduce costs, and improve borrower satisfaction. The platform's modular design supports various loan types and integrates with existing systems, allowing for a flexible and scalable solution. Willow also offers a virtual servicing agent that leverages AI to provide borrowers with instant, 24/7 support.
Target Audience
Willow Servicing targets mortgage lenders and servicers seeking to streamline their operations, reduce costs, and improve the borrower experience through automation and a centralized platform.
Features
- Automated post-closing servicing tasks, including payment processing, notifications, and loan transfers
- Comprehensive portfolio servicing capabilities for diverse loan products
- AI-powered virtual servicing agent for instant borrower support
- Online borrower portal for accessing account information, making payments, and viewing transaction history
- Automated generation of monthly statements and servicing transfer letters
- Robust accounting reporting with detailed payment collections and outstanding balances
- Integration with existing loan origination systems (LOS)
- Secure infrastructure with SOC 2, Type II compliance