Wild Elm is an orchestration platform that coordinates patient access, scheduling, communications, and operational workflows across multi-site healthcare organizations. The platform continuously resolves dependencies between patients, providers, rooms, equipment, and administrative processes, absorbing disruptions like provider delays or no-shows in real time. It integrates with fragmented systems to reduce administrative burden and improve care team efficiency.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare operations have outgrown the systems built to manage them. Traditional scheduling tools treat appointments as isolated calendar entries, but every visit depends on patients, providers, rooms, equipment, timing, communication, and operational rules working together. When one provider is delayed or a patient no-shows, the disruption cascades through shared resources, creating a ripple effect that traditional systems cannot absorb.
Solution
Wild Elm is an orchestration platform for multi-site healthcare organizations that coordinates the operational work surrounding care. The platform connects patient access, scheduling, communications, and operational workflows across fragmented systems, continuously resolving dependencies between patients, providers, staff, rooms, equipment, and administrative processes. When disruptions occur—such as a provider delay, patient no-show, or walk-in arrival—Wild Elm resolves the entire day at once, weighing every provider, room, and patient together to absorb the cascade with zero visits lost. The system automates confirmations, reminders, cancellations, rebooking, and follow-up communications, while coordinating intake, eligibility, forms, referrals, routing, and escalations. Every resolution is logged as a timestamped decision, providing transparency into how operational changes are handled.
Target Audience
Primary customers are multi-site outpatient healthcare organizations, including clinics and specialty care providers, that need to coordinate patient access, scheduling, communications, and operational workflows across fragmented systems.
Features
- Real-time orchestration engine that continuously resolves dependencies across patients, providers, staff, rooms, equipment, and administrative processes
- Automated patient access coordination across phone, SMS, web, and other channels
- Intelligent scheduling and resource orchestration that matches patients with the right providers, staff, rooms, equipment, and timing
- Automated communications for confirmations, reminders, cancellations, rebooking, and follow-up
- Operational workflow automation covering intake, eligibility, forms, referrals, routing, escalations, and other administrative processes
- Disruption absorption capabilities that handle provider delays, patient no-shows, and walk-in arrivals by re-optimizing the entire day's schedule
- Timestamped decision logging for every operational change, providing full auditability
- AI-driven predictions that anticipate what to do next and what to leave to the care team