WHIP offers a white-label mobile app platform for auto dealerships that automates customer service processes, allowing users to book appointments, manage service history, and receive digital invoices without disrupting existing workflows. This solution enhances customer engagement and retention by providing a seamless, self-service experience while integrating with CDK Global for real-time data synchronization.
Funding
Funding not disclosed
Founders
Product
Problem
Auto dealerships face challenges in providing convenient and efficient customer service, often relying on manual processes for appointment booking, service history management, and invoice delivery. This can lead to customer dissatisfaction and hinder retention efforts. Existing workflows are often disrupted by attempts to integrate digital solutions.
Solution
WHIP offers a white-label mobile app platform designed for auto dealerships to automate and streamline customer service interactions. The platform empowers customers with self-service capabilities, including appointment scheduling, service history access, and digital invoice management, all within a branded mobile app. By integrating with existing dealership management systems like CDK Global, WHIP ensures real-time data synchronization and eliminates disruptions to established workflows. This allows dealerships to enhance customer engagement, improve retention rates, and provide a seamless, modern service experience. The platform also facilitates in-app upsell opportunities based on vehicle data, digital logbooks, and mobile service connectivity.
Target Audience
The primary target audience includes auto dealerships seeking to improve customer service, enhance customer retention, and streamline after-sales operations through a branded mobile app experience.
Features
- White-label mobile app platform customizable with dealership branding
- Seamless integration with CDK Global for bi-directional data flow
- Automated appointment booking, rescheduling, and cancellation with SMS and email confirmations
- Digital service experience with in-app RO and invoice delivery, plus digital approval and advisor chat
- UVeye scan report integration for displaying inspection results and facilitating quote requests
- E-voucher system for loyalty rewards and customer engagement
- Integrated payment processing via Stripe and financing options through Klarna
- Digital logbook for vehicle information, service history, and warranty status
- Inventory catalog with wish-list and test-drive request features for lead generation
- Marketing banners and event RSVP functionality for customer engagement
- Data hygiene features with verified registration to prevent fraud