Whatfix offers a Digital Adoption Platform that delivers AI‑driven, contextual in‑app guidance, self‑service support, and real‑time analytics across web, desktop, and mobile applications. The no‑code editor and AI authoring agents enable rapid creation of step‑by‑step flows, while the Mirror sandbox provides risk‑free hands‑on training and assessments. Enterprise IT, L&D, and product teams use the platform to accelerate software onboarding, reduce support tickets, and improve ROI.
Funding
$125M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
WPFounders
Product
Problem
Enterprises often face low user adoption of new software, resulting in prolonged onboarding, high support ticket volumes, workflow errors, and reduced ROI on technology investments.
Solution
Whatfix delivers a unified Digital Adoption Platform that provides AI‑powered, contextual in‑app guidance across web, desktop, and mobile applications. Its ScreenSense engine detects workflow context and presents step‑by‑step task flows, smart tips, and pop‑ups directly within the user’s workflow, enabling learning by doing. An embedded self‑service support layer surfaces answers from existing knowledge bases via AI‑driven search, eliminating the need to leave the application. The platform automatically captures usage data and applies AI Insights to identify friction points, measure adoption metrics, and recommend targeted interventions. Content can be authored with a true no‑code editor or generated through AI authoring agents, reducing reliance on engineering resources. Complementary modules such as Mirror (sandbox training) and Product Analytics (behavioral tracking) further accelerate onboarding, reduce support overhead, and improve software ROI.
Target Audience
Primary customers are enterprise IT, learning‑and‑development, and product teams that need to drive adoption of internal or customer‑facing software across multiple departments and user roles.
Features
- Contextual in‑app guidance powered by ScreenSense AI that triggers step‑by‑step flows, smart tips, and pop‑ups within any web, desktop, or mobile app.
- No‑code content authoring plus AI Authoring Agent that creates and updates guidance from natural‑language prompts.
- Embedded self‑service support with AI‑driven search and summarization of existing knowledge repositories, delivering answers without leaving the workflow.
- Real‑time analytics and AI Insights Agent that surface usage metrics, drop‑off points, and actionable recommendations in plain language.
- Session replay and auto‑captured event tracking to visualize user journeys and diagnose friction without engineering effort.
- Mirror sandbox environment that replicates enterprise applications for risk‑free hands‑on training and AI‑driven role‑play scenarios.
- Adaptive assessments that evaluate user proficiency after sandbox training and provide role‑based feedback.
- Cross‑application workflow support, including integration with VDI/Citrix, enabling guidance across complex, multi‑system processes.