Funding
Funding not disclosed
Founders
Product
Problem
Home network connectivity issues are a common source of user frustration, often leading to prolonged support calls and decreased customer satisfaction. Diagnosing the root cause of these problems is complex due to the numerous interconnected components, making it difficult to pinpoint whether the issue lies with the end-user device, local network, service provider, or external internet infrastructure.
Solution
wenewa provides a comprehensive technical support platform designed to diagnose and resolve home network and internet connectivity problems. The platform includes a mobile application for end-users to test and identify network bottlenecks, alongside a remote support solution that enables technical experts to visualize and troubleshoot issues from afar. This dual approach empowers users with self-help capabilities while offering a streamlined process for professional support, ultimately improving first-call resolution rates and enhancing the overall customer experience. The system also identifies opportunities for hardware upsells based on objective network performance data.
Target Audience
The primary target audience includes Internet Service Providers (ISPs), Original Equipment Manufacturers (OEMs), content platforms, and customer support providers seeking to enhance their technical support operations and improve customer retention.
Features
- Cross-platform client software (Android, iOS, Windows, macOS) for automated network diagnostics.
- Real-time visualization of network components and their malfunction status for both end-users and remote support agents.
- Triage functionality to differentiate issues originating from the end-user device, local network, ISP, or external internet services.
- Multi-faceted speed testing, measuring end-to-end line speed, Wi-Fi performance, and fixed-line throughput.
- Continuous background monitoring to capture and analyze sporadic outages and their contributing factors.
- Deep diagnostic tools for identifying root causes in complex smart home environments.
- Objective network performance data to support hardware recommendations and upsell opportunities.
- Remote support capabilities that equip field service agents with pre-diagnosed issue histories and relevant data.
- Secure, privacy-preserving edge computing for data analysis on the end-user device.
- Integrated video and web conferencing tool for remote assistance sessions.