Wello Solutions offers a cloud‑native field service management platform that unifies work order creation, scheduling, invoicing, and asset tracking. Its smart scheduler assigns technicians based on skills, location, and availability, while the cross‑platform mobile app provides offline, real‑time updates and GPS tracking. Integrated ERP connectors, compliance inspection forms, and BI dashboards give managers visibility into SLA performance and profitability.
Funding
Funding not disclosed
Founders
Product
Problem
Field service teams in asset‑centric industries often rely on fragmented spreadsheets, paper work orders, and manual scheduling, leading to delayed dispatch, missed service level agreements, and high travel costs. The lack of a unified, real‑time view of assets, technicians, and customer contracts makes it difficult to optimize workforce capacity and maintain compliance.
Solution
Wello Solutions provides a cloud‑native field service management platform that consolidates work order creation, scheduling, invoicing, and asset tracking into a single system. Its smart scheduler automatically generates optimal routes and assigns technicians based on skills, location, and availability, reducing travel time and increasing workforce capacity. Technicians use a cross‑platform mobile app that works offline and syncs instantly, ensuring real‑time status updates and accurate timesheet capture. Integrated inspection forms and service contract modules support preventive maintenance and compliance reporting. Built‑in BI dashboards deliver actionable insights on performance, SLA adherence, and profitability. Open APIs and pre‑built connectors to ERP systems such as Microsoft Business Central, SAP Business One, Exact Online, and Zapier enable seamless data exchange across existing business tools. The platform scales from small teams to enterprise deployments while maintaining role‑based access controls and GDPR‑compliant data handling.
Target Audience
Primary users are field service managers, dispatch planners, and technicians in industries such as HVAC, solar, energy, heavy equipment, manufacturing, and TIC services that require coordinated installation, maintenance, or repair operations.
Features
- Smart Scheduler with automated route optimization and skill‑based technician matching
- Mobile app (iOS, Android, Windows) with offline mode and real‑time GPS tracking
- End‑to‑end work order lifecycle management, including creation, dispatch, execution, and invoicing
- Asset and equipment database with maintenance history, warranty tracking, and parts inventory
- Service contract and preventive maintenance modules with SLA monitoring and alerts
- Customizable inspection forms and checklist builder for TIC and regulatory compliance
- Integrated BI dashboards and exportable reports (CSV, Excel, XML) for performance analytics
- Pre‑built ERP integrations (Microsoft Business Central, SAP Business One, Exact Online, Odoo) and open API for custom connectors