wai is a medical intelligence platform that unifies clinical documentation, patient records, and administrative operations into a single system for advanced clinics. It combines ambient scribing with cited medical evidence, automates front-desk workflows like bookings and billing, and gives patients a personal health profile with direct access to their care team. The platform is built around a "humans sign, intelligence drafts" model, ensuring clinical oversight remains with clinicians.
Funding
Funding not disclosed
Founders
Product
Problem
Clinicians spend excessive time on paperwork, including consultation notes, letters, and administrative tasks, which reduces time available for patient care. Front-desk staff are burdened with repetitive booking, billing, and patient communication duties, leading to inefficiencies and delays across the care delivery process.
Solution
wai provides a unified medical intelligence platform that works across all areas of healthcare, connecting clinicians, patients, and administrative staff on a single record. It offers an ambient scribe that drafts clinical notes, letters, and reports while automatically citing the latest medical evidence, allowing clinicians to focus on the consultation and simply review and sign. The platform also automates front-desk operations, including managing enquiries, bookings, coding, and billing, with a human approval step before anything is sent. Patients receive a personal health profile where all records, results, and communications are consolidated, enabling easier access to their care data and a direct line to their care team. The system is designed so all three surfaces—clinical workspace, admin operations, and patient profile—read the same real-time record, eliminating reconciliation work.
Target Audience
Primary customers are modern clinics and medical practices, including individual clinicians, group practices, and multi-city healthcare providers, seeking to reduce administrative burden and improve patient care.
Features
- Ambient scribe technology that drafts consultation notes, letters, and reports with cited evidence, requiring only clinician sign-off
- Unified patient record accessible across clinical, administrative, and patient-facing surfaces, ensuring consistency
- Automated front-desk assistant managing bookings, enquiries, billing, coding, and patient communication in one queue
- Evidence-checked documentation with citations and benchmarks, maintaining an audit trail for every action
- Patient-facing mobile app with secure messaging, appointment access, and a comprehensive personal health profile
- Integration support for wearables, allowing patient health data to feed into the clinical record
- FHIR-compatible architecture and built-in compliance with HIPAA, SOC 2, GDPR, and CCPA standards