The startup offers a healthcare reputation management platform that utilizes digital survey tools to collect real-time patient feedback. This enables healthcare organizations to enhance patient experiences and improve clinical outcomes through actionable insights derived from patient data.
Funding
$1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare organizations often struggle to efficiently collect and analyze patient feedback across all touchpoints of the patient journey. This can lead to missed opportunities for service recovery, hinder efforts to improve staff engagement, and limit the ability to proactively manage online reputation.
Solution
Well iQ offers a patient experience and staff engagement platform that automates the collection of real-time feedback through digital surveys. The platform integrates with existing electronic health record (EHR) systems to trigger surveys upon patient check-in or check-out, capturing feedback on the entire patient journey. A user-friendly dashboard provides actionable insights through reporting and analytics, enabling healthcare organizations to identify engaged staff, address patient concerns in real-time, and improve overall patient satisfaction. By streamlining the feedback process and providing comprehensive data, Well iQ helps organizations improve employee retention, manage their online reputation, and make data-driven decisions to enhance the patient experience.
Target Audience
Well iQ primarily serves healthcare organizations, including hospitals, primary care offices, physician offices, senior care facilities, dental practices, and fitness organizations, seeking to improve patient experience, staff engagement, and online reputation.
Features
- Automated survey delivery via SMS or email, triggered by EHR integrations
- Customizable surveys with behavioral endorsement badges for staff recognition
- Real-time feedback alerts for immediate service recovery
- Comprehensive reporting dashboard for analyzing patient feedback and staff performance
- Aggregated ratings and reviews from multiple sources in one place
- Integration with public review sites to encourage patients to share their experiences
- Two-way EMR/EHR integrations to put survey results back into the patient record
- HIPAA and PII compliance for data security
- Multi-lingual survey options