Wayvee provides real-time customer feedback analytics for in-store retail environments. The company uses privacy-first Radio Frequency sensors to track customer emotional responses, engagement, and dwell time near retail shelves. This data is transformed into actionable metrics on an intuitive dashboard to improve retail performance and customer satisfaction.
Funding
$5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
TVFounders
Product
Problem
Brick-and-mortar retailers lack real-time, comprehensive data on customer satisfaction and engagement within their stores. Traditional methods like surveys and cameras are either intrusive, provide limited feedback, or are costly to implement across all customer interactions. This makes it difficult for retailers to quickly identify and address sources of dissatisfaction and optimize the in-store experience.
Solution
Wayvee provides real-time customer satisfaction analytics for brick-and-mortar stores using Radio Frequency (RF) wave technology and proprietary AI algorithms. The Wayvee device analyzes customer emotional responses in a privacy-respectful manner, without the use of cameras or surveys, to provide instant feedback on customer engagement. Retailers gain access to a client dashboard with comprehensive reports, C-SAT scores, and other engagement metrics, which integrates seamlessly into existing data management systems via the Wayvee API. This enables retailers to make data-driven decisions to optimize shelf layouts, product placement, checkout processes, and retail media performance, ultimately enhancing the user experience and driving revenue growth.
Target Audience
Wayvee's primary customers are brick-and-mortar retailers seeking to improve in-store customer experience, optimize product placement, and enhance overall business performance through real-time data analytics.
Features
- Real-time customer satisfaction and engagement monitoring using RF wave technology and AI algorithms
- Privacy-respectful analytics without cameras or surveys
- Client dashboard with comprehensive reports, C-SAT scores, and engagement metrics
- Integration with existing data management systems via Wayvee API
- Performance visualization with store plan uploads and graph overlays
- Industry benchmarking to compare shelf performance against market norms
- Instant alerts for satisfaction drops via dashboard or communication tools
- Shelf efficiency metrics to understand product performance and pricing effectiveness