Wati provides a shared team inbox and no-code chatbot builder that integrates with the WhatsApp Business API, allowing businesses to manage customer communications across WhatsApp and Instagram from a single dashboard. This platform enhances customer engagement by automating responses and streamlining support processes, ultimately improving response times and customer satisfaction.
Funding
$31.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
TGFounders
Product
Problem
Many businesses struggle to efficiently manage customer communications across WhatsApp and Instagram, leading to delayed response times and decreased customer satisfaction. Fragmented communication channels make it difficult for teams to collaborate and provide consistent support.
Solution
Wati offers a shared team inbox and a no-code chatbot builder that integrates with the WhatsApp Business API and Instagram, enabling businesses to manage customer communications from a unified dashboard. The platform allows teams to collaborate on customer inquiries, automate responses to common questions, and streamline support processes. By centralizing communication and automating workflows, Wati helps businesses improve response times, enhance customer engagement, and increase sales.
Target Audience
Wati primarily targets businesses of all sizes that use WhatsApp and Instagram for customer communication, including e-commerce stores, marketing agencies, sales teams, and customer support departments.
Features
- Unified dashboard for managing WhatsApp and Instagram Direct Messages
- Shared team inbox with multi-user support for collaborative communication
- No-code chatbot builder for automating responses and streamlining customer support
- Broadcast messaging for sending personalized communications to targeted customer segments
- Integration with popular e-commerce platforms like Shopify and WooCommerce
- Integration with CRM systems such as Zoho CRM and HubSpot
- Integration with marketing automation tools like Zapier and Pabbly Connect
- Analytics and reporting to track key metrics such as response times and customer satisfaction