Wambi provides an integrated platform that connects patients, families, clinicians, and leaders to improve healthcare culture and experience in real time. By enabling staff to see their impact and receive feedback, the solution helps hospitals boost patient satisfaction, increase employee engagement, and reduce turnover.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare organizations face high staff turnover, burnout, and disengagement, which degrade patient experience and strain already limited workforce resources.
Solution
Wambi provides an integrated SaaS platform that captures real-time gratitude and feedback from patients, families, and peers, converting these moments into digital recognitions called “Wambis.” The system delivers gamified engagement, leader dashboards, and analytics that highlight individual contributions, reinforce purpose, and enable timely service recovery. By surfacing positive patient‑driven feedback and peer acknowledgment, the platform helps clinicians feel valued, improves morale, and supports leaders in addressing burnout and retention challenges. The solution also integrates with existing HRIS and single sign‑on systems, ensuring secure, HIPAA‑compliant deployment across the organization.
Target Audience
Primary customers are hospital and health system leadership teams, as well as clinicians, nurses, and support staff who benefit from real-time recognition and patient feedback.
Features
- Real-time, anonymous patient and family feedback that generates instant digital recognitions for staff
- Peer‑to‑peer and manager recognition tools, including customizable “Wambi” badges and celebration feeds
- Gamified engagement with challenges, traits, and rewards to encourage daily platform use
- Leader and HR dashboards offering actionable insights on staff engagement, burnout indicators, and patient satisfaction trends
- Seamless integration via single sign‑on, HRIS syncing, and compliance with HIPAA security standards
- Configurable branding and deployment settings for rapid, low‑effort implementation