WalkMe offers a Digital Adoption Platform that overlays web, desktop, and mobile applications to deliver real-time, context‑aware guidance and automation. Its no‑code authoring tools and AI‑driven next‑best‑action recommendations help enterprises reduce friction, improve software adoption, and lower support costs while providing analytics to measure ROI.
Funding
$90M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
VPFounders
Product
Problem
Enterprises struggle to achieve full utilization of their software investments because users encounter friction, lack guidance, and cannot easily adopt new applications, leading to low productivity, high support costs, and missed ROI.
Solution
WalkMe provides a Digital Adoption Platform (DAP) that overlays any web, desktop, or mobile application to deliver real-time, context‑aware guidance and automation. By capturing user behavior, the platform identifies friction points and automatically presents step‑by‑step in‑app instructions, tooltips, and task automation, reducing the need for manual support. Integrated AI adds cross‑application context, enabling the system to recommend the next best action and execute workflows on behalf of the user. Analytics dashboards give administrators visibility into adoption metrics, completion rates, and ROI, allowing continuous optimization of training and change‑management programs. The no‑code authoring environment lets business teams create and deploy personalized experiences without developer involvement, accelerating time‑to‑competency across the organization.
Target Audience
Primary customers are large enterprises seeking to improve software adoption and productivity across their workforce, including IT, HR, sales, and customer‑success teams that manage complex SaaS and on‑premise applications.
Features
- No‑code content authoring with interactive in‑app guides, tooltips, notifications, and personalized tours
- AI‑driven contextual assistance that provides next‑best‑action recommendations across multiple applications
- Real‑time behavioral analytics, flow visualizations, and custom dashboards to monitor adoption and identify friction
- Workflow automation (ActionBot) to execute repetitive tasks and streamline processes
- Enterprise‑grade security and compliance features including SSO, MFA, data encryption, regional cloud residency, and granular role‑based access controls
- Extensibility via mobile SDKs, browser extensions, and open APIs for integration with ERP, CRM, HR, and other enterprise systems
- Multi‑language support, branding, and white‑labeling for consistent user experiences