Walaw provides an AI‑driven virtual front desk that answers every patient call, schedules appointments, and logs interactions automatically for health and wellness clinics. The service integrates with a clinic’s existing scheduling and record systems, using a human‑like voice to handle calls 24/7 and recover revenue lost to missed appointments. Clinics also gain a searchable ticketing and knowledge‑base tool that keeps patient inquiries organized and up to date.
Funding
Funding not disclosed
Founders
Product
Problem
Clinics often miss patient calls outside office hours or when front‑desk staff are unavailable, leading to lost appointment bookings and revenue. Manual call handling also creates inconsistent patient experiences and fragmented record‑keeping.
Solution
Walaw offers an AI‑driven virtual front desk that answers every inbound call with a human‑like voice, 24/7. The system automatically books, reschedules, or cancels appointments and synchronizes those changes with the clinic’s existing scheduling software. Each interaction is logged in a ticketing interface, allowing staff to review and follow up on calls that require human attention. A customizable knowledge base supplies consistent answers to common patient questions, ensuring accurate information is delivered on every call. By handling routine calls autonomously, Walaw helps clinics capture missed revenue and improve patient access without adding staff.
Target Audience
Primary customers are health and wellness clinics, multi‑location practice networks, and outpatient service providers that need continuous call coverage and automated appointment management.
Features
- Human‑like voice agent that answers calls continuously, providing a warm, clinic‑specific greeting
- Real‑time appointment booking, rescheduling, and cancellation that syncs directly with existing practice management systems
- Front‑desk ticketing dashboard that logs, categorizes, and displays call status for easy staff review
- Editable clinic knowledge base that answers routine inquiries about hours, providers, services, and insurance
- End‑to‑end setup service that configures call flows, booking rules, and response handling to match each clinic’s workflow