Waive provides an AI‑driven automation platform that plugs into existing EMR systems to handle routine clinic tasks such as patient reminders, document triage, and follow‑up coordination. By automating these workflows, clinics reduce administrative labor, lower no‑show rates, and keep staff focused on patient care.
Funding
Funding not disclosed
Founders
Product
Problem
Medical clinics spend extensive staff hours on routine administrative tasks such as appointment reminders, document handling, and follow‑up coordination, leading to inefficiencies, higher no‑show rates, and reduced time for patient care.
Solution
Waive delivers an AI‑driven automation platform that integrates directly with existing EMR systems to manage common clinic workflows without requiring new software or additional clicks. The solution automates patient reminder communications via email and SMS, routes incoming documents to the appropriate locations using intelligent document classification, and orchestrates follow‑up tasks through a unified task manager. By eliminating manual steps, Waive reduces administrative workload by over 140 hours per month for typical clinics and improves patient engagement and appointment attendance. The platform is built by clinicians, ensuring alignment with real‑world clinic processes and rapid implementation within days.
Target Audience
Primary customers are outpatient clinics, medical groups, and specialty practices in Canada that use EMR/EHR systems and seek to reduce administrative overhead while improving patient communication.
Features
- Automated multi‑channel patient reminders (email/SMS) with customizable templates to lower no‑show rates
- AI‑powered document triaging that identifies document types and routes them to the correct EMR fields
- Integrated task manager that creates, assigns, and tracks follow‑up actions across the care team
- Seamless EMR integration requiring no additional platforms or extra user clicks
- PHIPA‑compliant data handling and security for Canadian healthcare providers
- Scalable deployment for solo practices to large medical groups, with no long‑term contracts