VuNet Systems offers a Business Journey Observability platform, vuSmartMaps™, that utilizes AI and machine learning to provide real-time insights across IT and business metrics. This technology enables organizations to achieve end-to-end visibility of customer interactions, reducing operational failures and enhancing overall customer experience.
Funding
$6.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Organizations often struggle with fragmented visibility across their IT infrastructure, applications, and customer interactions, leading to delayed incident resolution and a compromised customer experience. Siloed monitoring tools fail to provide a unified view of business journeys, hindering effective root cause analysis and proactive issue detection.
Solution
VuNet Systems offers vuSmartMaps™, a Business Journey Observability platform that leverages AI and machine learning to provide end-to-end visibility across IT, operations, and business metrics. The platform enables organizations to observe and correlate intelligent insights across all touchpoints of a business journey, transitioning from siloed views to a unified perspective. By linking IT performance to business KPIs, vuSmartMaps™ empowers Site Reliability Engineering (SRE) and IT Operations teams to improve service success rates and transaction response times. Business teams gain critical, real-time insights, facilitating faster incident detection and response, improved cross-team collaboration, and optimized customer experiences.
Target Audience
The primary audience includes IT Operations, SRE teams, and business stakeholders within organizations, particularly in the banking, financial services, and insurance (BFSI) sectors, seeking to enhance customer experience, reduce operational failures, and drive growth through real-time business journey observability.
Features
- Unified business journey maps that provide a complete view of customer actions across applications, infrastructure, and transactions
- Real-time, proactive alerts powered by machine learning and tangible KPIs, including User Experience Index, Operational Performance Index, and ISP Index
- Customizable and interactive storyboards for narrative insights, enhancing clarity and comprehension
- AI-driven automated insights for anomaly detection, golden signals, and automated log analytics
- Integration with OpenTelemetry (OTel) for standardized telemetry data collection across various programming languages and frameworks
- Ability to trace requests and transactions within monolithic and microservices-based applications
- Automatic plotting of application topology maps, visualizing application flow and customer journey paths
- ML-based event correlation module and interactive copilot for faster issue identification and automated resolution