Voyc provides conversation intelligence and call quality monitoring for financial services by automatically analyzing 100% of customer interactions to ensure compliance and enhance customer service. The platform delivers detailed reports and real-time alerts, enabling firms to identify risks and improve customer outcomes while adhering to regulatory standards.
Funding
$780K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Financial services firms face increasing regulatory scrutiny and the need to ensure consistent, high-quality customer interactions across all communication channels. Traditional manual call monitoring is resource-intensive, covers only a fraction of interactions, and struggles to identify risks and opportunities in real-time. This leaves firms vulnerable to compliance breaches, mis-selling, and missed opportunities to improve customer experience and sales performance.
Solution
Voyc provides a conversation intelligence platform that automatically analyzes 100% of customer interactions in financial services, delivering real-time insights for compliance, risk management, and enhanced customer service. The platform uses AI-powered analytics to identify potential compliance breaches, assess customer vulnerability, and measure call quality against customized criteria. By providing detailed reports, real-time alerts, and actionable management information, Voyc enables firms to proactively manage risks, demonstrate regulatory compliance, and improve customer outcomes. The platform integrates with existing systems and offers features such as automated scoring, workflow management, and customizable dashboards to streamline quality assurance processes and drive operational excellence.
Target Audience
Voyc targets financial services firms, including those in pensions, investments, mortgages, protection, credit, and collections, as well as car finance brokers and lenders, insurance providers, and specialist banks.
Features
- Automated analysis of 100% of customer interactions, including voice calls
- Real-time alerts for compliance breaches, vulnerable customers, and other critical issues
- Customizable scoring criteria to align with specific business and regulatory requirements
- Detailed reporting and dashboards for actionable management information and regulatory evidence
- AI-powered analytics to identify customer vulnerabilities and improve customer experience
- Workflow and comments feature for streamlined quality assurance and collaboration
- Integration with existing CRM and communication systems via API
- Secure hosting compliant with data residency laws