Voxpera provides an integrated omnichannel contact‑center platform that combines voice and text agents to handle customer support across phone, chat, and messaging. Its system tightly integrates with existing CRM, ERP, and ticketing tools, enabling automated actions and reducing the need for large human call centers while lowering operational costs. The platform is built on a proprietary voice infrastructure designed for enterprise‑scale reliability.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional call centers struggle to scale during peak demand, leading to gaps in service quality, while rising labor and training costs increase operational expenses. Off‑the‑shelf AI wrappers often fail to integrate deeply with enterprise systems, limiting automation and consistency across voice and text channels.
Solution
Voxpera delivers an omni‑channel contact‑center operating system that unifies voice and text agents into a single platform. The solution provides a robust, carrier‑grade voice infrastructure combined with AI‑driven automation that can handle inbound and outbound interactions such as support, scheduling, order updates, authentication, lead qualification, renewals, and payment collection. Deep integration hooks into CRM, ERP, ticketing, and other internal tools enable automated actions and data synchronization without manual intervention. By consolidating all communication channels and embedding workflow logic, Voxpera allows enterprises to maintain consistent service quality while reducing reliance on costly human agents and controlling operational expenses.
Target Audience
Voxpera targets large enterprises and mid‑market organizations that operate high‑volume customer support centers and need tightly integrated voice and messaging solutions across their existing CRM, ERP, and ticketing platforms.
Features
- Integrated voice and text routing engine that supports seamless handoff between channels within a single workflow
- Carrier‑grade voice infrastructure with built‑in IVR, call recording, and real‑time analytics
- Pre‑built connectors and APIs for major CRM, ERP, and ticketing systems to trigger automated actions (e.g., ticket creation, order updates)
- AI‑powered automation for recurring inbound tasks (support, scheduling, information requests) and outbound campaigns (lead qualification, renewals, payment collection)
- Configurable omnichannel dashboards for supervisors to monitor performance, quality metrics, and agent utilization
- Scalable architecture designed for high‑volume enterprise environments with load‑balancing and redundancy