Voxo offers an AI‑driven platform that transcribes, categorizes, summarizes, and analyzes voice, email, and chat interactions in real time. Its high‑accuracy speech‑to‑text engine and generative AI generate actionable reports, sentiment scores, and searchable dashboards, helping customer experience, support, sales, and marketing teams quickly identify issues, track trends, and improve performance.
Funding
$3.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Companies often struggle to extract actionable insights from large volumes of voice, email, and chat interactions, leading to missed opportunities to improve customer experience, reduce support costs, and optimize sales and marketing efforts.
Solution
Voxo Insights provides an AI-driven platform that automatically transcribes, categorizes, summarizes, and analyzes all customer conversations in real time. Its proprietary speech-to-text engine delivers high‑accuracy transcripts, while generative AI creates detailed reports that surface common feedback, root causes of issues, and sentiment trends. The platform assigns satisfaction and turnaround scores to each interaction, enabling granular analysis by agent, product, or campaign. Users can search across millions of utterances instantly, set up keyword alerts, and visualize trends through customizable dashboards. All data is processed securely on major cloud providers and can be accessed via API or shared reports across departments.
Target Audience
Primary users are customer experience, support, sales, and marketing teams in mid‑size to large enterprises that need to monitor and act on large volumes of voice, email, and chat interactions.
Features
- In‑house high‑accuracy speech‑to‑text engine with optional Whisper integration for diverse audio sources
- Automatic categorization, summarization, and generative AI reports that extract feedback, churn drivers, and improvement suggestions
- Sentiment‑based Satisfaction Score and conversation‑level Turnaround Score for detailed performance monitoring
- Real‑time keyword search across all transcripts with millisecond response times and trend visualizations
- Customizable dashboards, saved views, and real‑time email alerts for emerging issues or campaign impacts
- Secure, GDPR‑compliant hosting on AWS and Azure with ISO‑certified infrastructure and strict access controls
- API for bulk audio upload, historical data retrieval, and integration with existing CRM or analytics tools