Voiceops provides an AI agent that transforms customer conversations from voice, email, and chat into structured data and actionable intelligence. This platform creates a single source of truth for sales, CX, and product teams by mapping intents, outcomes, and trends in real-time. The resulting structured data seamlessly integrates into existing CRM, BI, and internal tools to power automated workflows and strategic decision-making.
Funding
$11.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
+1Founders
Product
Problem
Call centers face challenges in maintaining consistent coaching effectiveness and struggle with high employee attrition rates. The sheer volume of call data makes it difficult for coaches to identify specific areas for improvement and deliver targeted feedback. This leads to inconsistent performance across teams and limits the return on investment in coaching and training programs.
Solution
VoiceOps provides a coaching enablement platform that leverages speech analytics and conversation intelligence to improve call center performance. The platform analyzes call recordings to identify key areas where agents can improve, enabling coaches to provide data-driven feedback and personalized coaching plans. By focusing on specific behaviors and providing targeted guidance, VoiceOps helps call centers increase conversion rates, reduce ramp-up time for new hires, and decrease employee attrition. The platform facilitates consistent, repeatable training, transforming call center coaching into a measurable driver of business outcomes.
Target Audience
VoiceOps is designed for call center managers, coaches, and trainers who are looking to improve agent performance, reduce attrition, and increase the ROI of their coaching programs.
Features
- Speech analytics to automatically identify coaching opportunities within call recordings
- Conversation intelligence to analyze call content and agent behavior
- Data-driven insights to personalize coaching plans and track progress
- Call flow adherence monitoring to ensure agents follow established processes
- Performance gap analysis to identify areas for improvement across teams
- Integration with existing call center systems for seamless data flow