voiceERP
voiceERP provides Viki, a voice-activated AI dispatcher and operations platform built specifically for Amazon Delivery Service Partners. The platform automates scheduling, resolves up to 70% of inbound dispatch calls, and cuts payroll processing from three days to three hours through automated timecard reconciliation.
- Logistics & Supply Chain
- AI Agents
- Artificial Intelligence
- Mobility & Transportation
- Software Only
- HR Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Amazon Delivery Service Partners (DSPs) struggle with time-intensive manual scheduling, constant dispatch calls from drivers, payroll reconciliation that takes days, and fragmented communication tools. These operational inefficiencies drain administrative resources, increase safety infractions, and reduce overall profitability.
Solution
Viki is a voice-activated AI dispatcher and all-in-one operations platform that automates the full DSP workflow. It pulls live Cortex demand data to auto-build schedules, tracks driver locations and pace in real-time, and resolves up to 70% of inbound dispatch calls automatically before reaching staff. Viki replaces separate tools like Slack and WhatsApp with a single communication line between dispatch and drivers, while drivers use the Viki Home app to manage shifts, swap routes, and view performance scorecards. The platform also compiles daily executive summaries and cuts payroll processing time from three days to three hours through automated timecard reconciliation.
Target Audience
Primary customers are Amazon Delivery Service Partners (DSPs) managing fleets of drivers, with the platform designed for DSP owners, dispatchers, and administrators who need to streamline scheduling, dispatch, and payroll operations.
Features
- Voice-activated AI dispatching that automates up to 70% of inbound driver calls
- Viki Scheduling pulls live Cortex demand data to auto-build schedules without manual entry
- Viki Routes tracks driver location and pace live for real-time fleet visibility
- Viki Chat unifies dispatch-driver communication, replacing Slack, Sling, and WhatsApp
- Viki Home mobile app for drivers to view shifts, swap routes, check scorecards, and drop time
- Automated payroll reconciliation reducing processing from three days to three hours
- Daily Executive Summary of Basic Notifications delivered automatically
- AI agent that proactively calls drivers with contextual route awareness
- ZAP push-to-talk mobile app that turns phones into walkie-talkies with no hardware required