VoiceBit provides AI‑driven phone and web ordering platforms that enable restaurants to capture every order directly, eliminating third‑party commissions. The service integrates with existing POS systems, offers a customizable AI assistant to handle calls, and delivers a real‑time dashboard for order management. Revenue is generated through a subscription model while restaurants retain 100% of the order value.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants frequently miss customer calls, leading to lost revenue and a diminished customer experience. This issue is exacerbated by limited staff availability during peak hours and the operational overhead of managing direct phone orders.
Solution
VoiceBit provides an AI-powered virtual phone assistant designed to handle all incoming customer calls for restaurants, 24/7. The system leverages natural language processing (NLP) to understand and process customer orders accurately, ensuring no call goes unanswered. It integrates seamlessly with existing restaurant workflows, capturing order details and transmitting them directly to the kitchen or POS system. This automation allows restaurant staff to focus on in-house operations and customer service, while VoiceBit manages the order-taking process efficiently. The platform aims to maximize order capture and enhance overall operational capacity.
Target Audience
The primary customers are restaurant owners and operators seeking to improve order capture rates and streamline their phone-based order-taking processes.
Features
- 24/7 AI-driven call answering and order processing
- Natural Language Processing (NLP) for accurate order interpretation
- Seamless integration with restaurant Point of Sale (POS) systems
- Automated order transmission to kitchen display systems (KDS)
- Real-time call transcription and order logging
- Configurable menu and order logic for customized handling
- Voice-based customer interaction for a natural ordering experience