VOCEQ offers voice‑first feedback surveys that capture customer responses as short audio clips, boosting completion rates by 3‑5× compared to text surveys. Its platform uses AI‑driven emotional intelligence to analyze both what users say and how they feel, delivering instant insights and advanced analytics within 90 seconds, and supports distribution via email, SMS, links, and QR codes.
Funding
Funding not disclosed
Founders
Product
Problem
Traditional text-based surveys suffer from low completion rates, typing fatigue, and an inability to capture the emotional nuance of customer feedback, leading to shallow insights and missed opportunities for timely action.
Solution
VOCEQ offers voice‑first surveys that let respondents record a one‑minute audio answer, eliminating the need for typing and boosting completion rates by 3‑5×. An AI engine analyzes both the transcript and the speaker’s emotional state using a scientifically validated model, delivering sentiment scores, emotion classifications, and key phrase extraction within seconds. The platform provides instant alerts for distressed customers, enabling rapid intervention to prevent churn. Results are presented in an analytics dashboard with sentiment distribution, timeline visualizations, and export options, while shareable VOCEQ Links™ and QR codes allow feedback collection anywhere, on any device, in over 40 languages.
Target Audience
VOCEQ is aimed at mid‑size to large enterprises, agencies, and product teams that need high‑engagement customer experience or employee feedback, as well as marketers and support organizations seeking rapid, emotion‑rich insights.
Features
- One‑minute voice recordings replace lengthy text questionnaires, increasing response rates and reducing survey abandonment
- AI‑driven emotional intelligence maps each response on valence‑arousal dimensions and classifies emotions (excited, calm, frustrated, sad)
- Automatic distress detection with real‑time notifications for urgent customer issues
- Multi‑language support (40+ languages) and mobile‑optimized interface (70%+ responses from mobile)
- Shareable VOCEQ Link™ and QR code generation for omnichannel feedback collection
- Analytics dashboard with sentiment distribution charts, timeline visualizations, and comparative campaign analysis
- Role‑based team workspaces, activity logs, and enterprise‑grade security for collaborative insight generation
- Export options (CSV, PDF, Excel) and API access for integration with existing systems